Servicenow Docs

Search and retrieve ServiceNow documentation, release notes, and developer docs (APIs, references, guides). Uses docs.servicenow.com via Zoomin and developer.servicenow.com APIs for developer topics.

ServiceNow Documentation Skill

Search and retrieve documentation from docs.servicenow.com and developer.servicenow.com. This skill provides access to ServiceNow's release notes, platform documentation, and developer-focused API references and guides.

When to Use

Use this skill when the user asks about:

• ServiceNow API documentation (GlideRecord, GlideAjax, GlideQuery, etc.)
• Release notes, patches, or new features
• Platform configuration or administration
• Scripting patterns or best practices
• Accessibility, UI, or user preferences
• Any ServiceNow product or feature documentation
• Developer topics like openFrameAPI, ScriptLoader, spContextManager, or mobile APIs

Tools

servicenow_search

Search the ServiceNow documentation database.

Args:

• query (string, required) - Search terms (e.g., "GlideRecord", "accessibility preferences", "patch notes")
• limit (number, default: 10) - Maximum results to return
• version (string, optional) - Filter by version (e.g., "Washington DC", "Zurich", "Yokohama")

Example:

{"query": "GlideAjax client script", "limit": 5}

servicenow_get_article

Fetch the full content of a documentation article.

Args:

• url (string, required) - The article URL (automatically converted from Zoomin to docs.servicenow.com)

Example:

{"url": "https://docs.servicenow.com/bundle/zurich-release-notes/page/release-notes/quality/zurich-patch-5.html"}

servicenow_list_versions

List available ServiceNow documentation versions/releases.

Args: None required

servicenow_latest_release

Get release notes for the latest ServiceNow version (automatically detects most recent).

Args: None required

servicenow_dev_suggest

Get autocomplete suggestions from ServiceNow Developer Documentation.

Args:

• term (string, required) - Partial search term (e.g., "Gli", "openFrame", "spCon")

Example:

{"term": "openFrame"}

servicenow_dev_search

Search ServiceNow Developer Documentation (APIs, guides, references). Returns URLs to API reference pages.

Args:

• query (string, required) - Search terms (e.g., "openFrameAPI", "spContextManager")
• limit (number, default: 10) - Maximum results to return

Example:

{"query": "ScriptLoader", "limit": 5}

servicenow_dev_guide

Fetch a ServiceNow Developer Guide by path. Works for PDI guides, developer program docs, etc.

Args:

• path (string, required) - Guide path (e.g., "developer-program/getting-instance-assistance", "pdi-guide/requesting-an-instance")
• release (string, default: "zurich") - Release version

Example:

{"path": "developer-program/getting-instance-assistance"}

URL Handling

• Search API: Uses Zoomin API (servicenow-be-prod.servicenow.com) for searching
• User-facing URLs: Automatically converted to docs.servicenow.com for readability
• Article content: Fetched via the Zoomin API endpoint with proper headers
• Developer Docs Search: developer.servicenow.com GraphQL + databroker search APIs
• Developer Docs Content: fetched directly from developer.servicenow.com pages

Example Usage

User: "What are the accessibility preferences in ServiceNow?" → Use servicenow_search to find accessibility documentation → Use servicenow_get_article to fetch the full content → Summarize the preferences for the user

User: "Tell me about the latest ServiceNow patch" → Use servicenow_latest_release to get the most recent release notes → Fetch and summarize the patch details

User: "How do I use openFrameAPI?" → Use servicenow_dev_suggest or servicenow_dev_search to find the best developer docs topic → Returns URLs to API reference pages (requires browser access for full content)

User: "Show me the PDI guide for getting an instance" → Use servicenow_dev_guide with path "pdi-guide/requesting-an-instance" → Returns full guide content

APIs Used

• Zoomin Search API: https://servicenow-be-prod.servicenow.com/search
• Content Source: docs.servicenow.com (accessed via Zoomin API)
• Developer Search API: https://developer.servicenow.com/api/now/uxf/databroker/exec
• Developer Suggest API: https://developer.servicenow.com/api/now/graphql
• Developer Guides API: https://developer.servicenow.com/api/snc/v1/guides (public, no auth needed)

Limitations

• API Reference Content: The developer.servicenow.com API reference pages require browser access. servicenow_dev_search returns URLs but cannot fetch the full API documentation content.
• Guide Content: Guides are fully available via servicenow_dev_guide without authentication.