Servicenow Docs

Search and retrieve ServiceNow documentation, release notes, and developer docs (APIs, references, guides). Uses docs.servicenow.com via Zoomin and developer.servicenow.com APIs for developer topics.

Security Scan

The skill's code, instructions, and requirements align with its stated purpose of searching and fetching ServiceNow documentation; it makes external HTTP requests to ServiceNow endpoints and does not request credentials or elevated system access.

Purpose & Capability

Name/description match the implemented behavior: the skill searches docs.servicenow.com (via the Zoomin/search endpoint) and developer.servicenow.com APIs and returns articles/URLs. There are no unrelated credentials, binaries, or config paths requested.

Instruction Scope

SKILL.md and the code instruct the agent only to call ServiceNow search and developer APIs and to fetch article content. There are no instructions to read local files, environment secrets, or unrelated system state, nor to transmit data to third-party endpoints other than ServiceNow domains.

Install Mechanism

There is no install spec (instruction-only style plus an included logic.ts). No external archive downloads or unusual installers are used. package.json lists a benign runtime dependency (zod) but no install script or remote retrieval of arbitrary code.

Credentials

The skill does not request environment variables, credentials, or config paths. The HTTP requests use only public ServiceNow endpoints and standard headers (User-Agent). No secret or unrelated env access is required.

Persistence & Privilege

always:false (default) and the skill does not request any system-wide configuration changes or persistent elevated privileges. It does perform network calls at runtime (expected for this purpose).

Assessment

This skill appears to do what it says: search and fetch ServiceNow docs via ServiceNow-hosted APIs and pages, and it does not ask for credentials or local file access. Before installing, consider: 1) the skill will make HTTP requests to servicenow-be-prod.servicenow.com and developer.servicenow.com — avoid sending sensitive or private data in queries you don't want transmitted; 2) the package includes a code file (logic.ts) bundled with the skill — if you require higher assurance, review the full source (the truncated portion in the provided listing should be inspected) or prefer a skill from a known publisher/homepage; 3) the skill may rely on public ServiceNow endpoints that could change or require authentication in some contexts, so expect occasional failures. If you are comfortable with those tradeoffs, the skill is internally consistent with its stated purpose.

ServiceNow Documentation Skill

Search and retrieve documentation from docs.servicenow.com and developer.servicenow.com. This skill provides access to ServiceNow's release notes, platform documentation, and developer-focused API references and guides.

When to Use

Use this skill when the user asks about:

• ServiceNow API documentation (GlideRecord, GlideAjax, GlideQuery, etc.)
• Release notes, patches, or new features
• Platform configuration or administration
• Scripting patterns or best practices
• Accessibility, UI, or user preferences
• Any ServiceNow product or feature documentation
• Developer topics like openFrameAPI, ScriptLoader, spContextManager, or mobile APIs

Tools

servicenow_search

Search the ServiceNow documentation database.

Args:

• query (string, required) - Search terms (e.g., "GlideRecord", "accessibility preferences", "patch notes")
• limit (number, default: 10) - Maximum results to return
• version (string, optional) - Filter by version (e.g., "Washington DC", "Zurich", "Yokohama")

Example:

{"query": "GlideAjax client script", "limit": 5}

servicenow_get_article

Fetch the full content of a documentation article.

Args:

• url (string, required) - The article URL (automatically converted from Zoomin to docs.servicenow.com)

Example:

{"url": "https://docs.servicenow.com/bundle/zurich-release-notes/page/release-notes/quality/zurich-patch-5.html"}

servicenow_list_versions

List available ServiceNow documentation versions/releases.

Args: None required

servicenow_latest_release

Get release notes for the latest ServiceNow version (automatically detects most recent).

Args: None required

servicenow_dev_suggest

Get autocomplete suggestions from ServiceNow Developer Documentation.

Args:

• term (string, required) - Partial search term (e.g., "Gli", "openFrame", "spCon")

Example:

{"term": "openFrame"}

servicenow_dev_search

Search ServiceNow Developer Documentation (APIs, guides, references). Returns URLs to API reference pages.

Args:

• query (string, required) - Search terms (e.g., "openFrameAPI", "spContextManager")
• limit (number, default: 10) - Maximum results to return

Example:

{"query": "ScriptLoader", "limit": 5}

servicenow_dev_guide

Fetch a ServiceNow Developer Guide by path. Works for PDI guides, developer program docs, etc.

Args:

• path (string, required) - Guide path (e.g., "developer-program/getting-instance-assistance", "pdi-guide/requesting-an-instance")
• release (string, default: "zurich") - Release version

Example:

{"path": "developer-program/getting-instance-assistance"}

URL Handling

• Search API: Uses Zoomin API (servicenow-be-prod.servicenow.com) for searching
• User-facing URLs: Automatically converted to docs.servicenow.com for readability
• Article content: Fetched via the Zoomin API endpoint with proper headers
• Developer Docs Search: developer.servicenow.com GraphQL + databroker search APIs
• Developer Docs Content: fetched directly from developer.servicenow.com pages

Example Usage

User: "What are the accessibility preferences in ServiceNow?" → Use servicenow_search to find accessibility documentation → Use servicenow_get_article to fetch the full content → Summarize the preferences for the user

User: "Tell me about the latest ServiceNow patch" → Use servicenow_latest_release to get the most recent release notes → Fetch and summarize the patch details

User: "How do I use openFrameAPI?" → Use servicenow_dev_suggest or servicenow_dev_search to find the best developer docs topic → Returns URLs to API reference pages (requires browser access for full content)

User: "Show me the PDI guide for getting an instance" → Use servicenow_dev_guide with path "pdi-guide/requesting-an-instance" → Returns full guide content

APIs Used

• Zoomin Search API: https://servicenow-be-prod.servicenow.com/search
• Content Source: docs.servicenow.com (accessed via Zoomin API)
• Developer Search API: https://developer.servicenow.com/api/now/uxf/databroker/exec
• Developer Suggest API: https://developer.servicenow.com/api/now/graphql
• Developer Guides API: https://developer.servicenow.com/api/snc/v1/guides (public, no auth needed)

Limitations

• API Reference Content: The developer.servicenow.com API reference pages require browser access. servicenow_dev_search returns URLs but cannot fetch the full API documentation content.
• Guide Content: Guides are fully available via servicenow_dev_guide without authentication.