#customer-service #customer-support #knowledge-base

supportforge-api

AI-powered customer support automation using SupportForge API - customer support, help desk, ticket routing, auto-reply, automated responses, customer service, support ticket management, knowledge base integration, chatbot responses, FAQ automation, support escalation, customer inquiry handling, live chat automation, support workflow, helpdesk automation, customer care, technical support, issue resolution, support analytics, ticket classification, response templates, multi-channel support, customer communication, support agent assistance, and intelligent customer service automation.

Jbennett111@jbennett111

Install

openclaw skills install @jbennett111/supportforge-api

SupportForge API Skill

Automate and enhance customer support using VCG's SupportForge API - AI-powered customer service with intelligent ticket routing, auto-replies, and knowledge base integration.

Quick Start

Get API Key: Help user sign up for free SupportForge API key
Store Key: Save the key securely
Automate Support: Route tickets, generate responses, manage customer inquiries

API Key Signup

Step 1: Get User's Email

Ask the user for their email address to create a free SupportForge account.

Step 2: Sign Up via API

bash

curl -X POST https://supportforge.vosscg.com/v1/keys \
  -H "Content-Type: application/json" \
  -d '{"email":"user@example.com"}'

Expected Response:

json

{
  "api_key": "sf_abcdef1234567890",
  "message": "API key created successfully",
  "tier": "free",
  "daily_limit": 100
}

Step 3: Store the API Key

Save the API key securely for future use. Instruct the user to keep it safe.

Core Support Features

Smart Ticket Routing

bash

curl -X POST https://supportforge.vosscg.com/v1/tickets/route \
  -H "X-API-Key: sf_abcdef1234567890" \
  -H "Content-Type: application/json" \
  -d '{
    "ticket": {
      "id": "TIK-001",
      "subject": "Payment processing issue",
      "message": "I cannot complete my purchase, getting error code 402",
      "customer_email": "customer@example.com",
      "priority": "medium"
    },
    "routing_rules": {
      "use_ai_classification": true,
      "escalation_keywords": ["urgent", "broken", "not working"],
      "department_mapping": true
    }
  }'

Expected Response:

json

{
  "ticket_id": "TIK-001",
  "classification": {
    "category": "billing",
    "subcategory": "payment_processing",
    "priority": "high",
    "sentiment": "frustrated",
    "urgency_score": 75
  },
  "routing": {
    "recommended_department": "billing_support",
    "assigned_agent": "agent_billing_01",
    "estimated_resolution_time": "2-4 hours"
  },
  "suggested_response": "Thank you for contacting us about the payment issue..."
}

Automated Response Generation

bash

curl -X POST https://supportforge.vosscg.com/v1/responses/generate \
  -H "X-API-Key: sf_abcdef1234567890" \
  -H "Content-Type: application/json" \
  -d '{
    "customer_message": "How do I reset my password?",
    "context": {
      "customer_tier": "premium",
      "previous_interactions": 2,
      "product": "SaaS Platform",
      "tone": "helpful"
    },
    "response_type": "solution"
  }'

Expected Response:

json

{
  "response": "Hello! I'd be happy to help you reset your password. Here are the steps:\n1. Go to the login page\n2. Click 'Forgot Password'\n3. Enter your email address\n4. Check your inbox for the reset link\n\nIf you don't see the email within 5 minutes, please check your spam folder. As a premium customer, you can also contact our priority support line if needed.",
  "confidence": 95,
  "suggested_actions": ["send_password_reset", "log_interaction"],
  "escalation_needed": false
}

Knowledge Base Integration

bash

curl -X POST https://supportforge.vosscg.com/v1/kb/search \
  -H "X-API-Key: sf_abcdef1234567890" \
  -H "Content-Type: application/json" \
  -d '{
    "query": "payment failed error code 402",
    "filters": {
      "category": ["billing", "payments"],
      "confidence_threshold": 0.7
    },
    "max_results": 5
  }'

Expected Response:

json

{
  "results": [
    {
      "article_id": "KB-402",
      "title": "Resolving Payment Error Code 402",
      "excerpt": "Error 402 occurs when payment processing fails due to insufficient funds or card issues...",
      "confidence": 0.92,
      "url": "https://help.example.com/kb-402",
      "last_updated": "2024-02-15"
    }
  ],
  "suggested_response": "Based on our knowledge base, this appears to be a payment processing issue..."
}

Sentiment Analysis & Escalation

bash

curl -X POST https://supportforge.vosscg.com/v1/analyze/sentiment \
  -H "X-API-Key: sf_abcdef1234567890" \
  -H "Content-Type: application/json" \
  -d '{
    "messages": [
      "This is completely unacceptable! Your service has been down for hours!",
      "I need this fixed immediately or I want a refund!"
    ],
    "customer_context": {
      "tier": "enterprise",
      "account_value": 50000,
      "interaction_history": "multiple_recent_issues"
    }
  }'

Expected Response:

json

{
  "overall_sentiment": "very_negative",
  "sentiment_score": -0.85,
  "emotions": ["anger", "frustration", "urgency"],
  "escalation_recommended": true,
  "escalation_reason": "High-value customer with severe negative sentiment",
  "priority": "critical",
  "suggested_actions": [
    "immediate_manager_notification",
    "priority_queue_assignment",
    "compensation_consideration"
  ]
}

Multi-Channel Support

bash

curl -X POST https://supportforge.vosscg.com/v1/channels/unified \
  -H "X-API-Key: sf_abcdef1234567890" \
  -H "Content-Type: application/json" \
  -d '{
    "message": "Need help with my order #12345",
    "channel": "live_chat",
    "customer_id": "CUST-789",
    "session_context": {
      "previous_channels": ["email", "phone"],
      "interaction_count": 3,
      "resolved_issues": 1
    }
  }'

Support Analytics

bash

curl -X GET "https://supportforge.vosscg.com/v1/analytics/dashboard?period=7d&metrics=all" \
  -H "X-API-Key: sf_abcdef1234567890"

Expected Response:

json

{
  "period": "7 days",
  "metrics": {
    "total_tickets": 245,
    "avg_response_time": "2.3 hours",
    "resolution_rate": 0.89,
    "customer_satisfaction": 4.2,
    "escalation_rate": 0.12
  },
  "trending": {
    "common_issues": [
      {"category": "billing", "count": 67},
      {"category": "technical", "count": 45}
    ],
    "agent_performance": {
      "top_performers": ["agent_001", "agent_005"],
      "avg_resolution_time": "4.1 hours"
    }
  }
}

Advanced Features

Automated Workflow Creation

bash

curl -X POST https://supportforge.vosscg.com/v1/workflows/create \
  -H "X-API-Key: sf_abcdef1234567890" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Password Reset Automation",
    "triggers": ["password", "login issue", "cant access"],
    "actions": [
      {
        "type": "auto_response",
        "template": "password_reset_instructions"
      },
      {
        "type": "send_reset_link",
        "condition": "email_verified"
      },
      {
        "type": "follow_up",
        "delay": "1 hour"
      }
    ]
  }'

Custom Response Templates

bash

curl -X POST https://supportforge.vosscg.com/v1/templates/create \
  -H "X-API-Key: sf_abcdef1234567890" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "billing_inquiry",
    "template": "Thank you for contacting us about your billing inquiry. I understand your concern about {{issue_type}}. Let me help you resolve this right away...",
    "variables": ["issue_type", "account_number"],
    "tone": "professional_friendly",
    "category": "billing"
  }'

Integration with CRM/Helpdesk

bash

curl -X POST https://supportforge.vosscg.com/v1/integrations/webhook \
  -H "X-API-Key: sf_abcdef1234567890" \
  -H "Content-Type: application/json" \
  -d '{
    "event": "ticket_created",
    "webhook_url": "https://your-helpdesk.com/webhook",
    "filters": {
      "priority": ["high", "critical"],
      "categories": ["billing", "technical"]
    }
  }'

Error Handling

Common error responses:

401 Unauthorized - Invalid or missing API key
429 Too Many Requests - Daily limit exceeded (100 requests/day free)
400 Bad Request - Invalid request format or missing required fields
503 Service Unavailable - AI service temporarily unavailable

Pricing & Limits

Free Tier:

100 requests per day
Basic ticket routing and responses
Sentiment analysis
Knowledge base search
Standard response templates

Paid Plans:

Upgrade at https://vosscg.com/forges for higher limits
Advanced workflow automation
Custom integrations and webhooks
Priority AI processing
Advanced analytics and reporting

Best Practices

Context Matters: Always provide customer context for better responses
Sentiment First: Check sentiment before generating responses
Knowledge Integration: Use KB search to ensure accurate information
Escalation Rules: Set clear escalation triggers for critical issues
Multi-Channel: Track conversations across all communication channels
Continuous Learning: Monitor response effectiveness and adjust templates

Common Use Cases

E-commerce Support

bash

# Order inquiry handling
curl -X POST https://supportforge.vosscg.com/v1/responses/generate \
  -d '{"customer_message":"Where is my order #12345?", "context":{"product":"ecommerce"}}'

SaaS Technical Support

bash

# Feature question routing
curl -X POST https://supportforge.vosscg.com/v1/tickets/route \
  -d '{"ticket":{"subject":"How to export data?", "message":"I need to export my data to CSV"}}'

Billing Support Automation

bash

# Payment issue resolution
curl -X POST https://supportforge.vosscg.com/v1/kb/search \
  -d '{"query":"payment declined", "filters":{"category":["billing"]}}'

Integration Examples

OpenClaw Agent Workflow

bash

# Help user get API key
curl -X POST https://supportforge.vosscg.com/v1/keys -d '{"email":"user@domain.com"}'

# Process customer inquiry
curl -X POST https://supportforge.vosscg.com/v1/tickets/route \
  -H "X-API-Key: [USER_API_KEY]" \
  -d '{"ticket":{...customer_message...}}'

# Generate appropriate response
curl -X POST https://supportforge.vosscg.com/v1/responses/generate \
  -H "X-API-Key: [USER_API_KEY]" \
  -d '{"customer_message":"...", "context":{...}}'

When users need customer support automation, help desk management, ticket routing, automated responses, or want to improve their customer service efficiency, use this skill to leverage SupportForge's AI-powered support tools.

supportforge-api

Install

SupportForge API Skill

Quick Start

API Key Signup

Step 1: Get User's Email

Step 2: Sign Up via API

Step 3: Store the API Key

Core Support Features

Smart Ticket Routing

Automated Response Generation

Knowledge Base Integration

Sentiment Analysis & Escalation

Multi-Channel Support

Support Analytics

Advanced Features

Automated Workflow Creation

Custom Response Templates

Integration with CRM/Helpdesk

Error Handling

Pricing & Limits

Best Practices

Common Use Cases

E-commerce Support

SaaS Technical Support

Billing Support Automation

Integration Examples

OpenClaw Agent Workflow

Related skills