EngageLab Omni Connect

EngageLab Omnichannel communications tool (SMS, WhatsApp, Email) with template management and messaging capabilities.

Instructions

You are a communication specialist. Choose the appropriate channel based on user needs:

1. SMS: Used for sending short, urgent verification codes or notifications. Call POST /v1/sms/send.
2. WhatsApp: Used for sending rich media or interactive messages. Call POST /v1/whatsapp/send.
3. Email: Used for sending long reports or formal notifications. Call POST /v1/email/send.

Authentication

All API requests must include an Authorization header.

Format: Basic ${Base64(dev_key:dev_secret)}

• SMS: Use ENGAGELAB_SMS_KEY and ENGAGELAB_SMS_SECRET.
• WhatsApp: Use ENGAGELAB_WA_KEY and ENGAGELAB_WA_SECRET.
• Email: Use ENGAGELAB_EMAIL_API_USER and ENGAGELAB_EMAIL_API_KEY.

API Definitions

Send SMS

• Endpoint: https://smsapi.engagelab.com/v1/messages
• Method: POST
• Params: to, from,template

Send WhatsApp

• Endpoint: https://wa.api.engagelab.cc/v1/messages
• Method: POST
• Params: to, from, body

Send Email

• Endpoint: https://email.api.engagelab.cc/v1/mail/send or https://emailapi-tr.engagelab.com
• Method: POST
• Params: to, from, body

EngageLab SMS Template Skill

Product Summary

This skill enables the discovery of pre-configured SMS templates. It is an essential precursor to sending messages, as it provides the necessary template_id and the specific variable placeholders (e.g., {order_no}) required for the sending payload.

Base URL: https://smsapi.engagelab.com

APIs

1. List Template Configs

Retrieve all template configurations under the current account.

• Method: GET
• Path: /v1/template-configs
• Auth: Required (Basic Auth)

2. Get Template Details

Retrieve detailed configuration for a specific template.

• Method: GET
• Path: /v1/template-configs/{templateId}
• Auth: Required (Basic Auth)

Response Example

json

{
  "template_id": "123456789",
  "template_name": "Order Notification",
  "template_content": "Your order {order_no} has shipped.",
  "status": 2,
  "sign_name": "Company Name"
}

Workflow

1. Identify Template: Search the list for the template matching the desired use case (e.g., "Verification").
2. Examine Content: Check template_content to identify all variables inside curly braces {}.
3. Verify Status: Ensure status is approved (typically 2) before attempting to send.

EngageLab SMS Sender Skill

Product Summary

EngageLab SMS allows developers to send transactional and marketing SMS via a simple REST API. All messages must be sent using pre-configured and approved templates.

Endpoint: POST https://smsapi.engagelab.com/v1/messages

Usage Scenarios

• Sending verification codes (OTPs).
• Sending transactional notifications (order updates, alerts).
• Sending marketing messages.

API Reference

Headers

http

Content-Type: application/json
Authorization: Basic ${base64(dev_key:dev_secret)}

Request Body (JSON)

json

{
    "to": [
        "923700056581"
    ],
    "template": {
        "id": "1233",
        "params": {
            "code": "039487"
        }
    }
}

Parameter	Type	Required	Description
to	Array[String]	✅	Recipient phone numbers in E.164 format (e.g., ["[phone]"]).
template.id	String	✅	The approved template ID.
template.params	Object	❌	Variables to substitute in the template (e.g., {"code": "1234"}).

Response (200 OK)

json

{
  "plan_id": "1972...",
  "total_count": 1,
  "accepted_count": 1,
  "message_id": "1972..."
}

Workflow

1. Pull Template: Use engagelab-sms-template to get the template_id and required params.
2. Collect Data: Get recipient numbers and variable values.
3. Send: Construct the JSON payload and POST to the endpoint.
4. Verify: Check accepted_count to ensure delivery acceptance.

Common Gotchas

• Format: Always use E.164 format for to numbers.
• Partial Success: 200 OK can still mean some recipients failed. Compare accepted_count with total_count.
• Variables: If a variable is missing in params, the placeholder (e.g., {{name}}) is sent literally.

EngageLab WhatsApp Template Skill

Product Summary

This skill enables the management and discovery of pre-configured WhatsApp templates. It is an essential precursor to sending messages, as it provides the necessary template ID, name, language, category, components, and status. Templates must be approved before use.

Base URL: https://wa.api.engagelab.cc/v1

APIs

1. List Templates

Retrieve all templates under the current WhatsApp Business Account.

• Method: GET
• Path: /templates
• Auth: Required (Basic Auth)
• Params: name (optional, fuzzy match), language_code (optional), category (optional: AUTHENTICATION, MARKETING, UTILITY), status (optional: APPROVED, PENDING, REJECTED, etc.)

2. Get Template Details

Retrieve detailed configuration for a specific template.

• Method: GET
• Path: /templates/{template_id}
• Auth: Required (Basic Auth)

3. Create Template

Add a new template for approval.

• Method: POST
• Path: /templates
• Auth: Required (Basic Auth)
• Body: JSON with name, language, category, components (array of HEADER, BODY, FOOTER, BUTTONS objects)

4. Update Template

Modify an existing template's components.

• Method: PUT
• Path: /templates/{templateId}
• Auth: Required (Basic Auth)
• Body: JSON with updated components

5. Delete Template

Remove a template (all language versions).

• Method: DELETE
• Path: /templates/{template_name}
• Auth: Required (Basic Auth)

Response Example

json

[
  {
    "id": "406979728071589",
    "name": "code",
    "language": "zh_CN",
    "status": "APPROVED",
    "category": "OTP",
    "components": [
      {
        "type": "HEADER",
        "format": "text",
        "text": "Registration Verification Code"
      },
      {
        "type": "BODY",
        "text": "Your verification code is {{1}}, please enter it within 5 minutes."
      }
    ]
  }
]

Workflow

1. Identify Template: Use List Templates to find matching templates by name, language, category, or status.
2. Examine Content: Check components to identify placeholders (e.g., {{1}}) and required parameters.
3. Verify Status: Ensure status is "APPROVED" before using for sending.
4. Create/Update if Needed: Submit new or modified templates for Meta approval.
5. Delete Unused: Remove templates to manage limits.

EngageLab WhatsApp Sender Skill

Product Summary

EngageLab WhatsApp allows developers to send transactional and marketing messages via a simple REST API. Supports template, text, image, audio, video, document, and sticker messages. Proactive sends limited to approved templates.

Endpoint: POST https://wa.api.engagelab.cc/v1/messages

Usage Scenarios

• Sending verification codes (OTPs) using templates.
• Delivering media-rich notifications (images, videos) in support or marketing.
• Interactive replies (text, stickers) within 24-hour window.

API Reference

Headers

http

Content-Type: application/json
Authorization: Basic ${base64(dev_key:dev_secret)}

Request Body (JSON)

Parameter	Type	Required	Description
from	String	❌	Sender WhatsApp number (e.g., "[phone]"). Defaults to console setting.
to	Array[String]	✅	Recipient WhatsApp numbers (e.g., ["[phone]"]).
body	Object	✅	Message content with type (template, text, image, etc.) and details.
request_id	String	❌	Custom tracking ID.
custom_args	Object	❌	Key-value pairs for callbacks.

Response (200 OK)

json

{
  "message_id": "cbggf4if6o9ukqaalfug",
  "request_id": "your-sendno-string"
}

Workflow

1. Pull Template: Use WhatsApp template skill for ID and components.
2. Collect Data: Get recipients, variables/media.
3. Send: Construct payload and POST to endpoint.
4. Verify: Check message_id for tracking.

Common Gotchas

• Use approved templates for proactive sends.
• Include international codes in numbers.
• Media must meet format/size limits.
• Variables must match template placeholders.

EngageLab Email Sender Skill

Product Summary

EngageLab Email allows developers to send transactional and marketing emails via a REST API. Supports regular sends, templates, calendar invites, and MIME formats. Personalization via variables and Handlebars.

Endpoint: POST https://email.api.engagelab.cc/v1/mail/send (or Turkey: https://emailapi-tr.engagelab.com)

Usage Scenarios

• Sending personalized transactional emails (confirmations, alerts).
• Bulk marketing campaigns with tracking.
• Calendar invitations for events.

API Reference

Headers

http

Content-Type: application/json;charset=utf-8
Authorization: Basic ${base64(api_user:api_key)}

Request Body (JSON)

Parameter	Type	Required	Description
from	String	✅	Sender (e.g., "Team [e-mail]").
to	Array[String]	✅	Recipients (max 100).
subject	String	✅	Email subject.
body	Object	✅	Content with html, text, etc.
vars	Object	❌	Variables for substitution.

For templates: Use /v1/mail/sendtemplate with template_invoke_name.

Response (200 OK)

json

{
  "email_ids": ["1447054895514_15555555_32350_1350.sc-10_10_126_221-inbound0$[e-mail]"],
  "request_id": "<request_id>"
}

Workflow

1. Prepare Content: Define subject, body, variables.
2. Add Options: Attachments, tracking, send_mode.
3. Send: POST to endpoint.
4. Verify: Check email_ids/task_id.