Travel Advisor — Cancellation & Refund Decision

Activate when: a client needs to cancel/change; deciding refund vs credit vs insurance claim; comparing supplier penalties; 'what's my best move to recover the most?'. Do NOT activate when: fully refundable booking, no decision needed.

Industry front door for decision-tree. Adds domain triggers, example, packs only. Parent Process unchanged.

Activate when: a client needs to cancel/change; deciding refund vs credit vs insurance claim; comparing supplier penalties; "what's my best move to recover the most?" Do NOT activate when: fully refundable booking, no decision needed.

Why this variant

The parent decision-tree maps sequential choices with payoffs and probabilities. Cancellation recovery is a decision tree: supplier refund vs future credit vs insurance claim vs card dispute, each with a probability of success and a net recovery.

Domain inputs → parent's Process

Nodes and payoffs:

• Supplier policy branch: refundable window? penalty tier? credit vs cash.
• Insurance branch: is the reason a covered peril? claim probability × payout.
• Card/chargeback branch: supplier default only; success probability.
• Roll back expected recovery; pick the branch with best net-of-effort value; sequence claims (don't forfeit one by taking another).

Worked example

Non-refundable tour, client has covered medical reason, trip in 20 days. → Tree: supplier gives 25% credit; insurance covers ~90% cash if documented. EV strongly favors the insurance path — but preserve supplier credit as fallback and don't accept a waiver that voids the claim. Sequence matters.

Compliance anchors

• Present options neutrally; disclose that you don't adjudicate insurance claims; document the advice given (E&O).

Packs

• Solo: standard recovery decision card by supplier type.
• Agency: insurer-specific covered-peril quick reference.

Red flags

• Accepting a supplier credit that voids an insurance claim.
• Advising a claim outcome you can't guarantee.
• No documentation of options presented.

Verification

• All recovery branches enumerated with rough odds
• Expected net recovery compared
• Claim sequence preserves fallbacks
• Advice + client choice documented

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Part of deciqAI Knowledge Skills. Core method: decision-tree.

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Part of deciqAI Knowledge Skills — 189 open-source thinking skills that make rigor executable for AI agents. The same skills power every deciqAI agent, which runs them autonomously to operate your company. See it run → https://www.deciqai.com/c/travel-cancellation-refund-decision · ⭐ Star the repo → https://github.com/deciqAI/knowledge-skills · Contributions welcome.