Customer Service Reply
v2.0.0客服回复模板。售前咨询、售后处理、退换货、投诉回复、好评引导、升级处理、行业FAQ、满意度挽回。Customer service reply templates for pre-sale, after-sale, returns, complaints, escalation, FAQ generation, s...
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MIT-0
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LicenseMIT-0 · Free to use, modify, and redistribute. No attribution required.
Security Scan
OpenClaw
Benign
medium confidencePurpose & Capability
Name/description match the included scripts and documentation: the package provides local-generation of customer service reply templates, examples, and tips. The included files (cs.sh, script.sh, tips.md) implement templated replies and a small local data helper which are coherent with the stated purpose.
Instruction Scope
SKILL.md instructs running scripts/cs.sh and references tips.md; the runtime instructions are limited to generating templates locally. The embedded python program prints reply templates and does not attempt to read unrelated system files or transmit data. However, SKILL.md contains a pre-scan warning (unicode control chars) that could be an attempt to influence prompt evaluation; this is not typical for a template generator and should be inspected.
Install Mechanism
No install spec — instruction-only with shipped scripts. No external downloads or package installs are performed by the skill bundle itself, which minimizes install-time risk.
Credentials
The skill declares no required env vars or credentials, which matches its local-only behavior. Two small mismatches: (1) the python-based generator requires python3 at runtime but the registry metadata lists no required binaries, and (2) scripts create and write to a data directory under XDG_DATA_HOME or $HOME/.local/share/customer-service-reply. Writing local logs/data is reasonable for this tool but should be expected by the user.
Persistence & Privilege
The skill is not marked always:true and is user-invocable. It only writes data under its own data directory and does not modify other skills or system-wide configs. Its ability to run autonomously (model invocation enabled) is the platform default and not alone a concern here.
Scan Findings in Context
[unicode-control-chars] unexpected: The static scanner detected unicode control characters in SKILL.md. This is not expected for a local template generator. It may be benign (formatting or copy/paste artifacts) but could also be an attempt to influence how prompts are processed. Inspect the SKILL.md text for unusual invisible characters before trusting automated evaluations.
Assessment
What to check before installing:
- Verify the files yourself: scripts/cs.sh and scripts/script.sh are readable and match the behavior you want. They appear to be simple local generators and log to ~/.local/share/customer-service-reply by default.
- Ensure you have a safe python3 interpreter available (the cs.sh embeds a Python script). The registry metadata did not declare python3 as a required binary, so plan to run it in an environment where you control the interpreter.
- Inspect SKILL.md for invisible/control characters (the scanner flagged unicode-control-chars). If you are unsure, open the file in a hex-capable editor or run a utility to show control characters.
- If you want extra safety, run the scripts in a sandbox or throwaway account to confirm they do only local template generation and logging, and that they do not call network endpoints.
- Expect the skill to create files under $XDG_DATA_HOME or $HOME/.local/share/customer-service-reply; if this is undesired, modify the CUSTOMER_SERVICE_REPLY_DIR env var or the scripts before use.Like a lobster shell, security has layers — review code before you run it.
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License
MIT-0
Free to use, modify, and redistribute. No attribution required.