Vague Triggers
Medium
- Confidence
- 91% confidence
- Finding
- The trigger list and description include broad terms such as industrial automation, controllers, woodworking equipment, and procurement-related phrases that can match many ordinary conversations outside a clear request for brand-specific sales help. This can cause the agent to activate the skill opportunistically and steer users into a sales/referral workflow when they were seeking neutral information, creating misrouting and covert promotional behavior rather than user-aligned assistance.
