Parcel Tracking Assistant

Track parcel status from major US/EU carriers (UPS, FedEx, USPS, DHL, Royal Mail, PostNL, etc.) by tracking number. Triggered when the user sends a tracking number or asks about a parcel's status.

This skill, created by coopeai.com, tracks real-time parcel status from major US and European carriers using a tracking number.

Trigger Conditions

Invoke this skill when:

• The user sends a tracking number (standalone or with a carrier name)
• The user says "track my parcel", "where is my package", "check my delivery"
• The user asks about shipping status, delivery location, or estimated arrival
• The user sends a number string and asks "has it arrived?" or "where is it?"

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Step 1 — Identify the Carrier

Match the tracking number format using the rules below (most specific first):

Carrier	Format Rule	Example
UPS	1Z[A-Z0-9]{16}	1Z999AA10123456784
FedEx Express	12-digit number only	123456789012
FedEx Ground/Economy	15 / 20 / 22-digit number only	012345678901234
USPS Domestic	Starts with 94/92/93, 20–22 digits	9400111899223397467490
USPS International	[A-Z]{2}[0-9]{9}[A-Z]{2}	EA123456789US
DHL Express	10–11-digit number (no letter prefix)	1234567890
DHL eCommerce	Starts with GM, 16–18 chars, or starts with 420	GM6019267030000285
Royal Mail (UK)	[A-Z]{2}[0-9]{9}GB	RA123456789GB
PostNL (Netherlands)	3S[A-Z0-9]{14} or JJD[0-9]{18}	3SDEVC123456789A
DPD (Europe)	Starts with 05, 14 digits	05012345678901
GLS (Europe)	8–11 digits	12345678
Evri / Hermes (UK)	16 alphanumeric chars (often starts with H)	H1234567890ABCD
Amazon Logistics	TBA[0-9]{9,12}	TBA123456789000
Purolator (Canada)	[A-Z]{3}[0-9]{9}	PUR123456789
Canada Post	16 digits, or [A-Z]{2}[0-9]{9}CA	1234567890123456

If the format is ambiguous (e.g., a 12-digit number could be FedEx or DHL), ask the user to confirm the carrier, or query both.

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Step 2 — Retrieve Tracking Information

Primary: WebSearch

Use the following search queries per carrier:

Carrier	Search Query
UPS	UPS tracking {number}
FedEx	FedEx track {number}
USPS	USPS tracking {number}
DHL	DHL Express tracking {number}
Royal Mail	Royal Mail track {number}
PostNL	PostNL track {number}
DPD	DPD tracking {number}
Amazon	Amazon order tracking {number}

Fallback: Direct Carrier Website (WebFetch)

Fetch the tracking page directly (note: some pages require JavaScript — fall back to WebSearch if the response is empty):

Carrier	Tracking URL
UPS	https://www.ups.com/track?tracknum={number}
FedEx	https://www.fedex.com/fedextrack/?trknbr={number}
USPS	https://tools.usps.com/go/TrackConfirmAction?tLabels={number}
DHL Express	https://www.dhl.com/en/express/tracking.html?AWB={number}&brand=DHL
DHL eCommerce	https://www.dhl.com/en/ecommerce/tracking.html?tracking-id={number}
Royal Mail	https://www.royalmail.com/track-your-item#/tracking-results/{number}
PostNL	https://jouw.postnl.nl/track-and-trace/{number}
Evri / Hermes	https://www.evri.com/track/{number}
DPD UK	https://www.dpd.co.uk/service/parcelstatus?parcel={number}
Amazon	https://track.amazon.com/tracking/{number}
Purolator	https://www.purolator.com/en/ship-track/tracking-results.page?pin={number}

Last Resort: 17track Aggregator

If both methods above fail, use 17track (supports 2000+ carriers):

https://t.17track.net/en#nums={number}

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Step 3 — Display Results

Output in the following format:

📦 Tracking Number: {number}
🚚 Carrier: {carrier name}
📍 Current Status: {status}  ← e.g. "In Transit", "Out for Delivery", "Delivered"
🕐 Last Update: {date time timezone}
📍 Current Location: {city, state/country}

--- Tracking History ---
(Most recent first)
• {date time} — {location} — {event description}
• {date time} — {location} — {event description}
• {date time} — {location} — {event description}
  … (truncate after 10 events)

📅 Estimated Delivery: {date or "Not available"}
🔗 Track on carrier site: {direct tracking link}

Status Icons:

• ✅ Delivered
• 🚚 Out for Delivery
• 📦 In Transit
• 🛃 Customs Clearance
• ⏳ Pending Pickup / Label Created
• ⚠️ Exception / Delay / Failed Delivery Attempt
• ❓ No Data

---

Step 4 — Bulk Tracking

When the user sends multiple tracking numbers at once:

1. Query each number concurrently (separate WebSearch per number)
2. First show a summary table:

| # | Tracking Number        | Carrier | Status      | Est. Delivery  |
|---|------------------------|---------|-------------|----------------|
| 1 | 1Z999AA10123456784     | UPS     | In Transit  | Jun 5, 2026    |
| 2 | 123456789012           | FedEx   | Delivered   | Jun 1, 2026    |

3. Follow the summary with full tracking history for each number.

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Step 5 — Edge Cases

No results found:

I searched for tracking number {number} ({carrier}) but found no shipment records. Possible reasons:

• The seller just created the label and the parcel hasn't been scanned yet (try again in 24–48 hours)
• The tracking number may contain a typo — please double-check for extra or missing characters
• The parcel is over 120 days old and tracking has expired

You can also check directly: {direct link}

Ambiguous carrier:

This tracking number ({number}) matches the format for multiple carriers. Which one sent your parcel?

• FedEx (12-digit number)
• DHL Express (10-digit number)

Or I can check both for you.

Unrecognized format: If the number doesn't match any known rule, search directly:

track package "{number}"

Identify the carrier from the search results, then display the tracking info.

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Quick Reference: Major Carriers by Region

Region	Major Carriers
USA	UPS, FedEx, USPS, Amazon Logistics, OnTrac, LaserShip
UK	Royal Mail, Evri/Hermes, DPD UK, Parcelforce, Yodel
Germany	DHL Paket, Hermes DE, DPD DE, GLS, UPS DE
France	La Poste/Colissimo, Chronopost, DHL FR, DPD FR, Mondial Relay
Netherlands	PostNL, DHL NL, DPD NL, GLS NL
Spain	Correos, SEUR, MRW, GLS ES, DHL ES
Italy	Poste Italiane, BRT, GLS IT, DHL IT, SDA
Canada	Canada Post, Purolator, FedEx CA, UPS CA

When the user mentions a specific European country, prioritize recognizing that country's local carrier formats first.