Vague Triggers
Medium
- Confidence
- 90% confidence
- Finding
- The applicability section says the skill is suitable for scenarios requiring complaint handling, responsibility, returns/exchanges, or aftersales duties, which is broad enough to trigger in routine support cases outside its intended narrow boundary. In a responsibility-assessment skill, over-triggering can cause the agent to apply restrictive liability language, defer normal support actions, or mishandle customer communications in contexts where a different workflow should be used.
