Support Case Workbench

Build a support case comment.

Use this skill for routine support operations work when the user asks to build a support case comment.

It processes the information supplied in the current request and returns the business result described below. It does not require credentials or access to private files.

Input

Field: support_digest

Support digest prepared for a case handoff.

Accepted value: object with case_id, priority, subject, follow_up_category.

Output

Field: case_comment

Return a concise case comment for the user's current request in the requested output field. The returned value is a object with comment_id, case_id, comment, tags.

Example Request

text

Use the supplied support_digest to build a support case comment.
Return the result in case_comment.