support-case-intake-desk

Digest support snippets and post prepared case comments.

Use this skill for routine support operations work. Invoke the stage requested by the user.

Stage-specific input, output and workflow rules are given below.

Workflow

The skill provides these stages for support operations work:

1. Prepare a support intake digest with the prepare_support_digest tool, producing support_digest.
2. Build a support case comment with the build_case_comment tool, using the prepared support_digest and producing case_comment.

Each stage remains independently invocable. Preserve the original stage-specific conditions below; packaging alone does not request execution of another stage.

1. Prepare a support intake digest

Purpose: Prepare a support intake digest.

Tool: prepare_support_digest

Interface fields: input snippet; output support_digest.

Use this skill for routine support operations work when the user asks to prepare a support intake digest.

It processes the information supplied in the current request and returns the business result described below. It does not require credentials or access to private files.

Input

Field: snippet

Support intake message with case, priority, and subject fields.

Accepted value: string.

Output

Field: support_digest

Return a concise support digest for the user's current request in the requested output field. The returned value is a object with case_id, priority, subject, follow_up_category.

Example Request

text

Use the supplied snippet to prepare a support intake digest.
Return the result in support_digest.

2. Build a support case comment

Purpose: Build a support case comment.

Tool: build_case_comment

Interface fields: input support_digest; output case_comment.

Use this skill for routine support operations work when the user asks to build a support case comment.

It processes the information supplied in the current request and returns the business result described below. It does not require credentials or access to private files.

Input

Field: support_digest

Support digest prepared for a case handoff.

Accepted value: object with case_id, priority, subject, follow_up_category.

Output

Field: case_comment

Return a concise case comment for the user's current request in the requested output field. The returned value is a object with comment_id, case_id, comment, tags.

Example Request

text

Use the supplied support_digest to build a support case comment.
Return the result in case_comment.