Better

Better Mortgage PM work context. Senior PM role leading borrower communications team (call routing, dialers, CRM systems, speed-to-lead optimization). Use when working on Better-specific tasks, meeting prep, team updates, project tracking, or MS Teams/Outlook/JIRA workflows.

Better - Day Job Context

Context for Tej's Senior PM role at Better Mortgage.

Role

• Title: Senior PM, Borrower Communications
• Focus: Call routing, dialers, CRM systems, speed-to-lead optimization
• Team: Leads a team focused on lead intake → loan officer connection
• Start Date: December 2, 2024
• Compensation: $217K base + 15% bonus + 3,200 RSUs (4yr vest, quarterly, granted $10, current $29)
• First RSU vest: March 2, 2025 (800/yr = 200/quarter)

Work Boundaries

• This is the W2 that funds everything else
• Takes it seriously, but it's a vehicle not a destination
• Don't pollute with startup/RE context — keep work clean

Tools

• MS Teams
• Outlook
• Confluence
• JIRA
• Athena

Typical Requests

• Meeting prep (e.g., "Pull agenda for tomorrow's standup")
• Project status updates
• Team coordination
• Metrics analysis (speed-to-lead, conversion rates)
• Workflow documentation

Principles

• Efficiency and effectiveness are core values
• Tej is bandwidth-constrained — optimize for his time, not completeness
• Direct answers, no fluff