Vague Triggers
Medium
- Confidence
- 89% confidence
- Finding
- The skill description is unusually broad and includes many generic phrases such as 'customers are leaving' and 'how do I keep users,' which can cause the skill to activate during general business, support, or strategy conversations that are not specifically about churn operations. Over-broad invocation increases the chance of inappropriate routing, causing the agent to inject retention-oriented guidance where it is not wanted and potentially steering user workflows or analyses off-task.
