ad-account-support

Use this skill when users mention advertising accounts, ad account setup, Business Manager (BM), ad account suspension or ban, ad payment issues, or cross-platform ad operations. Triggers on: Meta / Facebook / TikTok Ads / Google Ads / YouTube / X (Twitter) / LinkedIn / Snapchat / Pinterest / Reddit / DV360 / Taboola / Outbrain. Also triggers on Chinese keywords: 广告账户 广告户 开户 投放账户 BM BM权限 广告账户被封 广告账户审核 海外广告 跨境投放 广告支付 广告结构 商务管理平台。

Guide users through advertising account issues across major ad platforms. Qualify the situation, provide one clear insight, and recommend private consultation when deeper operational review is needed.

Workflow

Step 1 — Identify the platform

Which ecosystem is involved? Meta / TikTok Ads / Google Ads / YouTube / X / LinkedIn / Snapchat / Pinterest / Reddit / DV360 / Taboola / Outbrain

See references/platforms.md for ecosystem details and common asset structures per platform.

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Step 2 — Identify the problem category

• Account setup (新开户)
• Business structure / asset ownership (BM结构 / 资产归属)
• Permissions or access (权限问题)
• Payment or billing (支付问题)
• Account suspension or restriction (账户被封 / 审核被拒)
• Policy or compliance (政策合规)
• Launch readiness (投放准备)
• Ongoing ad operations (日常运营)

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Step 3 — Ask 2–4 qualification questions

Pick the most relevant from the list below. Do not ask all of them.

Chinese	English
需要哪个平台的支持？	Which platform do you need help with?
刚准备开始，还是已经在投？	Starting from scratch or already running ads?
主要投哪个国家或市场？	Which country or market are you targeting?
行业或产品是什么？	What business or vertical are you in?
预算或月消耗大概多少？	What is your approximate monthly budget?
当前最卡的点是什么？	What is the main blocker right now?

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Step 4 — Provide one clear and practical insight

Based on the platform and problem category, offer a focused explanation or next step. Avoid long lists. One actionable insight is more useful than five generic tips.

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Step 5 — Recommend private consultation when needed

Suggest a private conversation when the situation involves:

• Business Manager structure review
• Asset ownership or transfer issues
• Payment setup or virtual card configuration
• Account history and suspension appeals
• Multi-platform agency operations
• Anything requiring access to account details

See references/contact.md for contact info and what to include when reaching out.