Bitrix24 Skill

Integrate AI agents with Bitrix24 REST API to automate CRM, tasks, chats, event processing, auth selection, and API error troubleshooting.

Bitrix24 Agent (Lean + Reliable)

Use this skill to deliver correct Bitrix24 integrations with minimal token usage.

Default Mode: Lean

Apply these limits unless the user asks for deep detail:

• Load at most 2 reference files before first actionable step.
• Start from references/packs.md.
• Then open only one target file: references/catalog-<pack>.md.
• Open references/chains-<pack>.md only if user asks for workflow/chain.
• Open references/bitrix24.md only for auth architecture, limits, events reliability, or unknown errors.

Response format limits:

• Use concise output (goal + next action + one command).
• Do not retell documentation.
• Do not dump large JSON unless explicitly requested.
• Avoid repeating already provided guidance; return only delta.

Routing Workflow

1. Determine intent:

• method call,
• troubleshooting,
• architecture decision,
• event/reliability setup.

Term normalization (product vocabulary):

• "collabs", "workgroups", "projects", "social network groups" -> collab (and boards for scrum).
• "Copilot", "CoPilot", "BitrixGPT", "AI prompts" -> platform (ai.*).
• "open lines", "contact center connectors", "line connectors" -> comms (imopenlines.*, imconnector.*).
• "feed", "live feed", "news feed" -> collab (log.*).
• "sites", "landing pages", "landing" -> sites (landing.*).
• "booking", "calendar", "work time", "time tracking" -> services (booking.*, calendar.*, timeman.*).
• "orders", "payments", "catalog", "products" -> commerce (sale.*, catalog.*).
• "consents", "consent", "e-signature", "sign" -> compliance (userconsent.*, sign.*).

2. Choose auth quickly:

• one portal/internal: incoming webhook.
• app/multi-portal/lifecycle features: OAuth.

3. Select minimal packs:

• default core.
• add only required packs: comms, automation, collab, content, boards, commerce, services, platform, sites, compliance, diagnostics.

4. Execute with guardrails:

• prefer scripts/bitrix24_client.py and scripts/offline_sync_worker.py,
• enforce allowlist + --confirm-write / --confirm-destructive,
• keep writes idempotent when possible.

5. Escalate to deep reference only on trigger:

• WRONG_AUTH_TYPE, insufficient_scope, QUERY_LIMIT_EXCEEDED, expired_token,
• offline event loss concerns,
• OAuth refresh race or tenant isolation issues.

Quality Guardrails

• Never expose webhook/OAuth secrets.
• Scope and permissions must be least-privilege.
• No nested batch.
• Online events are not guaranteed delivery; use offline flow for no-loss processing.
• Prefer REST 3.0 where compatible; fallback to v2 where needed.

Reference Loading Map

1. references/packs.md for pack and loading strategy.
2. references/catalog-<pack>.md for method shortlist.
3. references/chains-<pack>.md for implementation chains.
4. references/bitrix24.md only when deeper protocol detail is required.

Useful search shortcuts:

rg -n "^# Catalog|^# Chains" references/catalog-*.md references/chains-*.md
rg -n "WRONG_AUTH_TYPE|insufficient_scope|QUERY_LIMIT_EXCEEDED|expired_token" references/bitrix24.md
rg -n "offline|event\\.bind|event\\.offline|application_token" references/bitrix24.md

Scripts

• scripts/bitrix24_client.py: method calls, packs, allowlist, confirmations, audit.
• scripts/offline_sync_worker.py: offline queue processing with retries and DLQ.