Ai Intelligent After Sales Service

自动化售后服务，智能工单分配 + 客户满意度跟踪。

Security Scan

The skill's description is plausible, but the runtime instructions tell an agent to clone and run an external GitHub project (unknown/pinned commit) and omit needed configuration/credentials, which is disproportionate and risky.

Purpose & Capability

The name/description (automated after‑sales service) matches the actions described in the README-style text, but the skill is presented as an OpenClaw skill while the SKILL.md mainly instructs installing a standalone web app. That mismatch (skill vs full service install) is unexpected but explainable.

Instruction Scope

SKILL.md directs the user/agent to run 'git clone', 'pip install -r requirements.txt' and 'python app.py' from a GitHub repo. It also references database-backed features and configuration steps (service region, personnel, rules) but does not declare how to supply DB credentials or other config — the instructions therefore ask the agent to fetch and execute external code and to manage sensitive configuration without specifying where secrets come from.

Install Mechanism

There is no formal install spec in the registry — instead the doc instructs cloning an external GitHub repository and installing dependencies. While GitHub is a common host, the clone is unpinned (no commit/tag), pip installs unknown requirements, and running app.py executes code fetched at runtime. That combination increases risk of running arbitrary/unreviewed code.

Credentials

The skill declares no required environment variables or primary credential, yet the functionality (database, inventory, notifications, NLP) almost certainly requires credentials/config (DB connection strings, API keys, SMTP, etc.). The omission of any declared env vars or configuration steps is disproportionate and suggests missing/undeclared secrets handling.

Persistence & Privilege

always is false (good). The skill does not request elevated OpenClaw privileges. However the instructions launch a networked web app (python app.py) which could open listeners and run indefinitely; that runtime persistence is not declared in the registry and should be considered before executing.

What to consider before installing

This skill tells you to fetch and run an external GitHub project but provides no environment/credential details and no pinned release. Before installing/ running it: 1) verify the GitHub repository URL and inspect the code (especially requirements.txt and app.py); 2) prefer a pinned commit or signed release rather than cloning an unpinned branch; 3) run the service in an isolated sandbox/container and not on production hosts; 4) require explicit listing of all needed environment variables (DB, API keys, SMTP, etc.) and avoid supplying high‑privilege credentials until you review the code; 5) ask the author/maintainer for an official install spec, security posture, and homepage/source provenance. If you cannot perform these checks, treat the skill as risky and avoid executing its install commands.

AI 智能售后服务系统

描述

自动化售后服务，智能工单分配 + 客户满意度跟踪。

功能

• 工单自动分配（智能路由）
• 客户满意度调查（自动跟进）
• 售后数据分析（问题趋势分析）
• 备件管理（库存预警）
• 服务评价（客户反馈收集）

定价

• 基础版：¥199/月（100 工单/月）
• 专业版：¥999/月（1000 工单/月）
• 企业版：¥2999/月（无限工单）

适用场景

• 电子产品售后
• 家电维修服务
• 汽车维修保养
• 家具安装售后

技术栈

• Python + FastAPI
• 工单系统（数据库）
• 智能路由算法
• 满意度分析（NLP）

安装

git clone https://github.com/openclaw-skills/ai-intelligent-after-sales-service
cd ai-intelligent-after-sales-service
pip install -r requirements.txt
python app.py

配置

1. 设置服务区域
2. 添加服务人员
3. 配置工单规则
4. 启动售后服务

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创建：2026-03-13 作者：OpenClaw Skills Team