Ai Intelligent Call Center

呼叫中心，来电管理 + 智能分配。

Security Scan

The skill's description matches a call-center product, but the runtime instructions ask you to clone and run unknown code from GitHub while declaring no required credentials or configuration — a mismatch that warrants caution.

Purpose & Capability

The skill describes a full call-center system (IVR, recording, telephony integration, AI QA) which intrinsically requires telephony providers, storage, and credentialed services, but the package declares no required environment variables, binaries, or config paths. That mismatch is disproportionate to the stated purpose.

Instruction Scope

SKILL.md instructs cloning a GitHub repo and running python app.py (pip installing requirements). Those instructions cause network download and arbitrary code execution if followed, but the skill metadata does not declare what secrets, endpoints, or files the code will access. The instructions are vague about required credentials, data flows, or external endpoints.

Install Mechanism

There is no formal install spec in the registry, but SKILL.md directs users to git clone from github.com/openclaw-skills/ai-intelligent-call-center and pip install requirements.txt. Pulling and running arbitrary code from a GitHub repo is a real install/execution step. GitHub is a common host (lower risk than unknown servers) but running unreviewed code remains risky and the skill provides no linkable homepage or verification.

Credentials

No environment variables or credentials are declared, yet a call-center app typically needs API keys (telephony/SIP/Twilio/Agora), DB credentials, storage, and possibly transcription/AI keys. The absence of declared credentials is inconsistent and could hide required secrets in the repo or runtime configuration.

Persistence & Privilege

The skill is instruction-only, has always:false, and does not request persistent platform privileges or automatic always-on invocation. It does not modify other skills' config as presented.

What to consider before installing

Do not run the suggested git clone / pip install / python app.py without review. Ask the publisher for: a) the GitHub repo URL and a commit/tag to verify; b) a list of exact environment variables and external services (telephony providers, DB, storage, AI APIs) the app requires; c) a privacy/compliance statement for call recordings. Before installation, manually inspect the repository (requirements.txt, app.py, any code handling credentials or network calls). If you must test, do so in an isolated environment (sandbox or disposable VM), and avoid supplying real production credentials—use test accounts or mocked endpoints. If you lack the ability to review the code, treat this skill as high-risk and prefer a vetted commercial offering or request more metadata from the author.

AI 智能呼叫中心系统

描述

呼叫中心，来电管理 + 智能分配。

功能

• 来电分配（智能路由）
• IVR 导航（语音导航）
• 录音管理（通话录音）
• 质检评分（AI质检）
• 报表统计（话务统计）

定价

• 基础版：¥199/月（10 座席）
• 专业版：¥999/月（100 座席）
• 企业版：¥2999/月（无限座席）

适用场景

• 客服中心
• 销售热线
• 售后服务
• 投诉热线

技术栈

• Python + FastAPI
• 呼叫中心集成
• IVR 系统
• AI 质检

安装

git clone https://github.com/openclaw-skills/ai-intelligent-call-center
cd ai-intelligent-call-center
pip install -r requirements.txt
python app.py

---

创建：2026-03-13 作者：OpenClaw Skills Team