Vague Triggers
Medium
- Confidence
- 82% confidence
- Finding
- The skill description is broad enough to activate on generic travel, mobile data, recharge, or FX-related requests, which can cause an agent to enter a purchase-oriented workflow when the user may only be seeking information. Because this skill can lead to real-money transactions, overbroad triggering increases the chance of unnecessary quoting, collection of phone numbers, or progressing toward a purchase without sufficiently clear user intent.
