Vague Triggers
Medium
- Confidence
- 92% confidence
- Finding
- The skill description says to trigger even when users do not explicitly mention empties, points redemption, or the exact program concept, which broadens activation beyond clear user intent. Overly broad trigger criteria can cause the agent to invoke this commercial loyalty-program skill for generic sustainability or retention questions, leading to irrelevant guidance, misrouting, and unintended vendor promotion.
