ClawHub

Member Complaint Agent

v1.0.0

Handle member/customer complaint workflows with a Linear-centered operating model. Use when the task involves 会员客诉、客户投诉、退款诉求、续费失败、自动续费争议、会员权益异常、客服草稿、风险分级、Lin...

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MIT-0
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LicenseMIT-0 · Free to use, modify, and redistribute. No attribution required.
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high confidence
ℹ
Purpose & Capability
The skill's name and description (Linear-centered complaint handling) match the SKILL.md content. It expects to read from and write back to Linear issues. The skill declares no required env vars or binaries — this is plausible for an instruction-only skill that assumes platform connectors will provide Linear access, but the omission is worth noting if you expect the skill to autonomously call Linear's API.
✓
Instruction Scope
The runtime instructions stay within the stated purpose: parse Linear issue metadata, produce an analysis comment and a customer-reply draft, and generate digests. There are no instructions to read arbitrary host files, exfiltrate data, call unknown endpoints, or invent policies. The only external action implied is reading/writing Linear issues, which is consistent with the described operating model.
✓
Install Mechanism
No install spec or code files are included; the skill is instruction-only, so nothing will be downloaded or written to disk by the skill itself.
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Credentials
The skill requests no environment variables or credentials. This is proportionate for an instruction-only playbook, but it implicitly assumes the agent or platform will provide Linear integration/credentials if automated read/write is required — confirm how Linear access is granted on your platform before using it for live writes.
✓
Persistence & Privilege
always:false and default model-invocation behavior are both set; the skill does not request forced/global inclusion or elevated persistence. It does imply potential autonomous action (normal platform default), so confirm runtime policies for automatic posting to Linear if that is a concern.
Assessment
This skill is a textual playbook for handling member complaints via Linear and appears coherent. Before installing or enabling it for autonomous use, confirm: (1) how your platform supplies Linear access (connectors/credentials) so you don’t accidentally allow write permissions you didn’t intend, (2) whether you want the agent to post comments automatically or only prepare drafts for human review, and (3) that any company SOPs or sensitive customer data referenced are provided to the skill or reviewed manually. No code or external downloads are included, and no unexplained credentials are requested. If you need higher assurance, test the skill in a non-production Linear workspace and verify permission scopes for any connector used.

Like a lobster shell, security has layers — review code before you run it.

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License

MIT-0
Free to use, modify, and redistribute. No attribution required.
Termshttps://spdx.org/licenses/MIT-0.html

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