Missing User Warnings
Medium
- Confidence
- 84% confidence
- Finding
- The skill repeatedly instructs community managers to move complaints into DMs and request details such as order numbers, account emails, and screenshots, but it provides no guidance on data minimization, secure handling, retention, or avoiding collection of unnecessary personal data over social platforms. In a real workflow, this can normalize collecting customer data through insecure or poorly governed channels, increasing privacy, compliance, and account-compromise risk.
