ClawHub

Ecomm Ai Voice Agent

Prompts

Complete AI voice agent system for eCommerce order confirmation, customer support, and outbound campaigns. 12 production-ready n8n workflows with Vapi AI voice, Twilio SMS, Shopify/WooCommerce integration, and Google Sheets CRM.

Install

openclaw skills install ecomm-ai-voice-agent

eComm AI Voice Agent 📞

A production-ready, 12-workflow AI voice agent system for eCommerce businesses. Handles order confirmation calls, customer support, returns, retries, and outbound campaigns — fully automated.

Problem

eCommerce businesses (especially COD-heavy markets) lose 20-40% of orders to fake orders, no-shows, and unconfirmed deliveries. Manual confirmation calls are expensive and don't scale.

This system automates the entire confirmation and support lifecycle using AI voice calls.

What's Included

12 Production Workflows

#WorkflowFunction
01Order IntakeWebhook receives new orders, validates, routes by payment type
02COD Confirmation CallAI voice call to confirm cash-on-delivery orders
03Prepaid ConfirmationSMS confirmation + optional high-value voice call
04Call Result HandlerProcesses Vapi callbacks, routes by outcome
05Retry EngineAuto-retries unanswered calls on schedule
06WhatsApp/SMS FallbackMulti-channel fallback for unreachable customers
07Returns & FAQ HandlerIntent-based routing for support queries
08Order Status UpdaterSyncs status back to Shopify/WooCommerce
09CRM & Sheet LoggerCentral event logging + HubSpot sync
10Outbound CampaignProactive engagement for unconfirmed orders
11Daily ReportAutomated metrics email to admin
12Customer CallbackInbound call queue management

Architecture

Shopify/WooCommerce Order
    │
    ▼
Workflow 01: Order Intake & Routing
    │
    ├── COD Order ──► Workflow 02: AI Voice Call
    │                     │
    │                     ▼
    │               Workflow 04: Parse Call Result
    │                     │
    │                     ├── Confirmed → Fulfill
    │                     ├── Declined → Cancel
    │                     └── No Answer → Workflow 05: Retry
    │                                         │
    │                                         └── Max retries → Workflow 06: SMS/WhatsApp
    │
    ├── Prepaid ──► Workflow 03: SMS + Optional Call
    │
    └── All Events ──► Workflow 09: Central Logger
                            │
                            ├── Google Sheets (Orders, Call Log, Customers)
                            └── HubSpot CRM (optional)

Scheduled:
├── Workflow 05: Retry Engine (configurable intervals)
├── Workflow 08: Status Sync (periodic)
├── Workflow 10: Outbound Campaigns (2-hourly, 9AM-7PM)
└── Workflow 11: Daily Report (once daily)

Required n8n Credentials

You must create these credentials in your n8n instance before importing:

Credential TypeUsed ForPlaceholder in JSON
Google Sheets OAuth2Order tracking, call logs, customer CRMYOUR_GOOGLE_SHEETS_CREDENTIAL_ID
SMTP (Gmail or custom)Daily report emailsYOUR_SMTP_CREDENTIAL_ID

All other API keys are configured via n8n environment variables (see below).

Quick Start

1. Prerequisites

  • n8n v2.4+ (self-hosted)
  • Vapi.ai account (AI voice calls)
  • Twilio account (SMS + phone numbers)
  • Google Sheets OAuth2 credentials
  • Shopify or WooCommerce store

2. Environment Variables

# Google Sheets
ECOMM_ORDERS_SHEET_ID=your-sheet-id
ECOMM_CALL_LOG_SHEET_ID=your-sheet-id
ECOMM_CUSTOMERS_SHEET_ID=your-sheet-id

# Vapi AI Voice
VAPI_API_URL=https://api.vapi.ai
VAPI_API_KEY=your-vapi-key
VAPI_COD_ASSISTANT_ID=your-assistant-id

# Twilio
TWILIO_ACCOUNT_SID=your-sid
TWILIO_PHONE_NUMBER=+1234567890
TWILIO_AUTH_HEADER=Basic base64encoded
TWILIO_API_URL=https://api.twilio.com/2010-04-01

# Inter-workflow routing
N8N_WEBHOOK_BASE=https://your-n8n-instance.com/webhook

# Email addresses
ECOMM_FROM_EMAIL=orders@yourbusiness.com
ECOMM_OWNER_EMAIL=owner@yourbusiness.com
ECOMM_STAFF_EMAIL=staff@yourbusiness.com

# Optional
HUBSPOT_API_KEY=your-key
OPENAI_API_KEY=your-key
SHOPIFY_STORE_URL=https://your-store.myshopify.com
SHOPIFY_ACCESS_TOKEN=your-shopify-access-token
WOOCOMMERCE_STORE_URL=https://your-store.com
WOOCOMMERCE_AUTH_HEADER=Basic base64encoded
WHATSAPP_API_URL=https://graph.facebook.com/v17.0/YOUR_PHONE_ID
WHATSAPP_API_TOKEN=your-whatsapp-token
ECOMM_CONFIRM_BASE_URL=https://your-store.com/confirm

3. Sheet Setup

Create 3 Google Sheets with these tabs:

  • Orders: order_id, customer_name, phone, email, amount, payment_type, status, created_at
  • Call Log: call_id, order_id, phone, outcome, transcript, duration, created_at
  • Customers: customer_id, name, phone, email, total_orders, last_order_date

4. Import Workflows

Import all 12 workflow JSON files into n8n. Update webhook paths (all prefixed ecomm-ai/).

5. Configure Vapi Assistant

Create a Vapi assistant for COD confirmation with your business script, voice, and language settings.

Use Cases

  1. COD-heavy eCommerce (South Asia, Middle East, Africa) — Confirm orders before shipping
  2. High-ticket items — Voice confirmation for orders above threshold
  3. Subscription businesses — Renewal confirmation calls
  4. B2B order confirmation — Verify large purchase orders
  5. Appointment businesses — Confirm bookings (dentists, salons, clinics)

Revenue Potential

  • For store owners: Reduce fake orders by 30-50%, saving $1,000-10,000+/month
  • As a service: Charge $500-2,000/month per client for managed voice confirmation
  • Per-call pricing: $0.50-2.00 per successful confirmation call

Customization

  • Voice: Change Vapi assistant for different languages/accents
  • Script: Customize confirmation dialogue in Vapi dashboard
  • Channels: Enable/disable WhatsApp, SMS, Email fallbacks
  • Retry logic: Configure max attempts and intervals
  • Reporting: Customize daily report metrics and recipients

Requirements

  • n8n v2.4+ (self-hosted recommended for webhook reliability)
  • Vapi.ai account ($0.05-0.10 per minute of voice)
  • Twilio account ($0.0075 per SMS)
  • Google Sheets API credentials
  • Shopify/WooCommerce webhook access
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