Vague Triggers
Medium
- Confidence
- 88% confidence
- Finding
- The touchpoint capture triggers are broad, natural-language phrases that are likely to appear in ordinary conversation, which can cause the agent to enter data-capture mode when the user did not intend to log relationship details. In a CRM skill that stores sensitive personal relationship history, this increases the risk of unintended collection and persistence of private information about the user and third parties.
