Vague Triggers
- Category
- Not specified by scanner
- Confidence
- 92% confidence
- Finding
The skill’s invocation guidance is very broad and includes many generic phrases like 'retention' and 'customers are leaving,' which can cause the agent to select this skill in conversations that are only loosely related. Over-selection increases the chance the agent applies churn-prescriptive guidance in the wrong context, potentially leading to irrelevant actions, poor advice, or unintended workflow/tool usage.
- Content
