Autonomous Decision Making
- Category
- Excessive Agency
- Confidence
- 75% confidence
- Finding
Skill enables autonomous high-impact decisions without human-in-the-loop verification. Critical operations (destructive commands, financial transactions, data deletion) should require explicit user confirmation.
- Content
md 2. Customers refusing delivery over surprise duty bills, generating refunds, chargebacks, and one-star reviews. 3. No idea what an international order actually costs to deliver — duties, taxes, brokerage, and surcharges discovered after the sale. 4. Choosing carriers blind: express courier on every order destroys margin; cheap postal on high-value orders destroys customer experience. 5. Products that are restricted in specific markets (batteries, cosmetics ingredients, food, supplements) shipped without checking, then seized. 6. VAT/GST obligations (EU IOSS, UK, Australia) that the seller did not know applied to them. 7. Returns from international customers with no plan, costing more than the product's value.
