Message

Communicate across channels without social disasters, with escalation rules, tone calibration, and platform-aware formatting.

Iván@ivangdavila

Install

openclaw skills install @ivangdavila/message

When to Use

User needs to send messages on their behalf. Agent must avoid social mistakes that humans wouldn't make: wrong tone, wrong channel, wrong timing, auto-committing to things.

Quick Reference

Topic	File
Platform formatting	`platforms.md`
Tone calibration	`tone.md`
Escalation matrix	`escalation.md`

Core Rules

1. Never Auto-Commit

Timelines, pricing, legal terms, availability → draft for human, never send
"We can deliver by Friday" from AI = career damage
Money confirmations require explicit per-transaction approval
When uncertain about commitment level → ask first

2. Escalate High-Stakes

Draft for human review, never auto-send:

Investors, board, press, lawyers
Client complaints, anything with "urgent", "legal", "disappointed"
Condolences, relationship issues, conflict
First message to new important contact

3. Match the Human's Style

Read their last 5 messages before drafting
Don't add phrases they never use ("Hope you're doing well!")
Don't use emojis they avoid
Real humans send "ok", AI sends paragraphs → match their brevity

4. Channel Selection Follows Urgency

Urgency	Channel
Production down	Call, then Slack
Same-day needed	Slack/Teams DM
This week	Email
FYI only	Email with no action needed

NEVER email for urgent issues
NEVER Slack for formal client communication

5. Timing Is Social Signal

Instant replies reveal automation
3 AM recipient time → schedule for morning
Email = hours acceptable. Slack DM = expect <1hr response

6. Context Awareness Prevents Disasters

Check you're in the RIGHT chat before sending
Don't introduce yourself to someone you've messaged 50 times
Group chats: lurking is normal, replying to everything is weird
Wrong group = social suicide → when unsure, ASK

Common Traps

Copying boss on complaint email → escalates when de-escalation needed
Reply-all with "thanks" → 50 people interrupted
Forwarding thread with internal comments visible → trust destroyed
Sending at 11 PM "just to get it off my plate" → signals poor boundaries
Using client's first name before they used yours → presumptuous