Call Center
ReviewAudited by ClawScan on May 1, 2026.
Overview
This is a coherent instruction-only call-center playbook, but it does ask the agent to retain and update sensitive customer interaction records.
Before installing, make sure you are comfortable with the skill keeping call-center memory under ~/call-center/ and updating CRM notes. Use it only in authorized customer-support contexts, limit what personal or account information is stored, and periodically clean up old records.
Findings (2)
Artifact-based informational review of SKILL.md, metadata, install specs, static scan signals, and capability signals. ClawScan does not execute the skill or run runtime probes.
Customer details and call history may remain on disk and influence later interactions, so inaccurate or sensitive notes could be reused.
The memory template stores caller identities, issues, promises, reference numbers, preferences, and notes in persistent local files.
| Time | Caller | Issue | Status | ... | Due | Caller | Promise | Ref# | ... | Caller | Preference | Notes |
Store only the minimum necessary information, avoid unnecessary account details, secure the ~/call-center/ directory, and apply a clear retention/deletion policy.
Incorrect or unauthorized CRM notes could affect customer records, follow-ups, or internal decisions.
The skill instructs the agent to write customer interaction notes to a CRM, which is a business-record mutation even though it is expected for call-center work.
- Update CRM with interaction notes
Use this only with authorized CRM access, review important notes before saving, and follow the organization’s customer-data handling policy.