Call Center
v1.0.0Handle customer calls with scripts, issue resolution, escalation protocols, and interaction logging.
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byIván@ivangdavila
MIT-0
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LicenseMIT-0 · Free to use, modify, and redistribute. No attribution required.
Security Scan
OpenClaw
Benign
high confidencePurpose & Capability
Name, description, and included documents (scripts, escalation, memory template) all match a call-center helper. The skill only asks the agent to keep call memory under ~/call-center and follow scripted flows; there are no unrelated binaries, env vars, or external services declared.
Instruction Scope
The SKILL.md stays within call handling, documentation, and escalation guidance and instructs creating and updating files under ~/call-center. Note: those files will contain caller data (potential PII) — the skill does not specify retention, encryption, or access controls. It also instructs to 'Update CRM with interaction notes' but provides no connector or credential flow, which is reasonable for an instruction-only skill but worth clarifying before enabling any automatic CRM updates.
Install Mechanism
No install spec and no code files — the skill is instruction-only, so nothing is downloaded or written beyond the local files the agent is told to create. This is low-risk from an install/execution perspective.
Credentials
The skill requests no environment variables or credentials, which is proportionate. However, it references integrating with a CRM and related skills (which would typically require credentials). Expect that CRM or third-party integrations will require separate, explicit credential provisioning — the skill itself does not declare or request those.
Persistence & Privilege
always is false and the skill does not request elevated platform privileges. It will create and persist call-memory files under the user's home directory (normal for this purpose). Autonomous invocation is allowed by default on the platform; that is expected but monitor how/when the agent runs this skill if you care about unattended data collection.
Assessment
This skill appears coherent and instruction-only, but before installing: (1) Accept that caller data will be written to ~/call-center — decide who can read that folder, set file permissions, and consider encrypting sensitive data. (2) Clarify how CRM updates will be performed and where credentials will be stored; supply CRM credentials only via your platform's secrets mechanism (not as plaintext files). (3) Confirm retention and deletion policies for stored call logs (compliance/PII handling). (4) Test the skill in a sandbox account to verify it does not attempt unexpected network activity or external endpoints. (5) If you do not trust the unknown publisher or the homepage, request provenance, or prefer a vetted alternative. These checks will reduce risk while using a benign, instruction-only skill.Like a lobster shell, security has layers — review code before you run it.
latestvk9744c81e0jjfef0p5vcqnjpy581jaer
License
MIT-0
Free to use, modify, and redistribute. No attribution required.
Runtime requirements
📞 Clawdis
OSLinux · macOS · Windows