Smart Customer Service Cn

智能客服机器人 - 24小时在线客服，自动回复、知识库管理、多渠道支持

Security Scan

This is an instruction-only, description-and-pricing skill for a Chinese customer-service chatbot; it requests no credentials, has no install steps or code, and its declared requirements are consistent with its stated purpose.

Purpose & Capability

The name/description (智能客服机器人) match the SKILL.md content (service features, pricing tiers). There are no unrelated environment variables, binaries, or install steps declared.

Instruction Scope

SKILL.md contains only metadata and product/pricing details; it does not instruct the agent to read files, access environment variables, call external endpoints, or perform other actions outside the advertised functionality.

Install Mechanism

No install spec and no code files are present, so nothing will be written to disk or installed by the platform as part of this skill.

Credentials

The skill declares no required environment variables, credentials, or config paths. That is proportionate for a description-only skill that advertises features/pricing only.

Persistence & Privilege

always is false and the skill is user-invocable; it does not request persistent or elevated platform privileges.

Assessment

This skill is an instruction-only listing that describes a commercial customer-service product and does not include code or request credentials. Before installing or enabling it in a production agent, consider: (1) the skill has no source, homepage, or vendor contact listed—ask the publisher for provenance and a privacy/data-handling policy; (2) clarify how user data would be routed if the skill is later extended to call external APIs (get details on endpoints and required credentials); and (3) if you intend to use paid features, confirm billing and SLA terms with the vendor. Because there is no code to inspect, you cannot verify runtime behavior from this package alone—treat it as a marketing/metadata entry unless more technical details are provided.

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name: smart-customer-service-cn version: 1.0.0 description: 智能客服机器人 - 24小时在线客服，自动回复、知识库管理、多渠道支持 author: 赚钱小能手 category: business tags:

• 客服
• 机器人
• 自动回复
• 知识库
• 企业 pricing: free: price: 0 features:
  • 每天100条消息自动回复
  • 基础知识库（10个问答对）
  • 单渠道接入
  • 基础数据统计 basic: price: 99 cycle: monthly features:
  • 无限消息自动回复
  • 知识库管理（100个问答对）
  • 多渠道接入（微信/QQ/网页）
  • 智能学习（自动优化回复）
  • 数据分析报表
  • 工单系统 pro: price: 299 cycle: monthly features:
  • 包含基础版所有功能
  • 无限知识库条目
  • AI智能对话（上下文理解）
  • 情感分析（识别用户情绪）
  • 多人协作管理
  • API接口对接
  • 自定义欢迎语
  • 敏感词过滤 enterprise: price: 999 cycle: monthly features:
  • 包含Pro版所有功能
  • 私有化部署
  • 定制开发（专属功能）
  • 专属技术支持
  • SLA保障（99.9%可用性）
  • 多语言支持
  • 智能路由（转人工客服）
  • VIP专属服务群