Zoho Desk

Zoho Desk API integration with managed OAuth. Manage support tickets, track conversations, list departments and agents, handle contacts and organizations. Use this skill when users want to create support tickets, view ticket conversations, manage customer support workflows, or check agent and department details.

Customer support from chat -- create tickets, view conversations, manage contacts, departments, and agents.

Powered by ClawLink, an integration hub for OpenClaw that handles hosted OAuth flows and credentials so you don't need to configure Zoho Desk API access yourself.

Setup in 3 Steps

Step 1: Install	Step 2: Pair Account	Step 3: Connect Zoho Desk
		App-specific connection GIF coming soon
Run the install command in OpenClaw	Sign in and approve the device	Open the dashboard and connect Zoho Desk

How It Works

┌─────────────────┐     ┌──────────────┐     ┌──────────────────┐
│   OpenClaw      │────▶│   ClawLink   │────▶│ Zoho Desk API    │
│   (User Chat)   │     │   (OAuth)    │     │                  │
└─────────────────┘     └──────────────┘     └──────────────────┘

Install

openclaw plugins install clawhub:clawlink-plugin
openclaw config set tools.alsoAllow '["clawlink-plugin"]' --strict-json
openclaw gateway restart

Quick Start

1. List organizations: zoho_desk_list_organizations -- discover your org and portal URLs.
2. List tickets: zoho_desk_list_tickets -- view open support tickets.
3. Create a ticket: zoho_desk_create_ticket -- open a new support request.

Authentication

Zoho Desk uses managed OAuth via ClawLink. No API keys needed. Connect at claw-link.dev/dashboard?add=zoho-desk.

Connection Management

List connections: clawlink_list_integrations -- confirm Zoho Desk is connected.

Verify: Call zoho_desk_list_organizations to test access.

Reconnect: If you see auth errors, reconnect at claw-link.dev/dashboard?add=zoho-desk.

Security & Permissions

Read operations (list tickets, get conversations) run safely. Write operations (create ticket, update tasks) require confirmation.

Tool Reference

Ticket Operations

Tool	Description	Mode
zoho_desk_list_tickets	List tickets with optional filters	Read
zoho_desk_get_ticket	Get details of a specific ticket	Read
zoho_desk_create_ticket	Create a new support ticket	Write
zoho_desk_get_ticket_resolution	Get the resolution for a ticket	Read
zoho_desk_list_ticket_conversations	List all conversations for a ticket	Read
zoho_desk_get_ticket_latest_thread	Get the most recent thread on a ticket	Read
zoho_desk_get_ticket_thread	Get a specific thread within a ticket	Read

Contact Operations

Tool	Description	Mode
zoho_desk_list_contacts	List contacts with filters and pagination	Read
zoho_desk_get_contact	Get details of a specific contact	Read
zoho_desk_get_contacts_by_ids	Fetch multiple contacts by IDs	Read
zoho_desk_list_contact_accounts	List accounts associated with a contact	Read

Agent Operations

Tool	Description	Mode
zoho_desk_get_agent	Get details of a specific agent	Read
zoho_desk_get_agents_count	Get total agent count with optional filters	Read

Department Operations

Tool	Description	Mode
zoho_desk_list_departments	List all departments	Read
zoho_desk_get_department	Get details of a specific department	Read
zoho_desk_get_departments_count	Get total department count	Read
zoho_desk_get_department_logo	Download a department's logo	Read
zoho_desk_upload_department_logo	Upload/update a department logo	Write
zoho_desk_list_teams_in_department	List teams within a department	Read

Organization Operations

Tool	Description	Mode
zoho_desk_list_organizations	List organizations the user belongs to	Read

Role Operations

Tool	Description	Mode
zoho_desk_list_roles	List all roles	Read
zoho_desk_list_roles_by_ids	List roles by specific IDs	Read

Task Operations

Tool	Description	Mode
zoho_desk_update_many_tasks	Update multiple tasks in a single call	Write

Code Examples

List open tickets

{ "tool": "zoho_desk_list_tickets" }

Create a support ticket

{
  "tool": "zoho_desk_create_ticket",
  "args": {
    "subject": "Cannot access account",
    "description": "User unable to log in since Monday",
    "departmentId": "123456789",
    "contactId": "987654321"
  }
}

Get the latest conversation on a ticket

{
  "tool": "zoho_desk_get_ticket_latest_thread",
  "args": { "ticketId": "abc123" }
}

Discovery Workflow

1. Call clawlink_list_integrations to confirm zoho-desk is connected.
2. Call clawlink_list_tools --integration zoho-desk to see the live catalog.
3. Call zoho_desk_list_organizations to get org details.
4. Use department and contact IDs for ticket creation.

Execution Workflow

Read Flow:  User asks for tickets → clawlink resolves connection → Zoho Desk API → results displayed
Write Flow: User wants to create ticket → confirmation prompt → clawlink resolves connection → Zoho Desk API → ticket created

Notes

• Creating a ticket requires a departmentId. Use zoho_desk_list_departments to discover IDs.
• Ticket creation returns id and webUrl for downstream chaining.
• Use zoho_desk_get_contacts_by_ids to batch-fetch multiple contacts efficiently.

Related Skills

• Zoho CRM (zoho) -- Full Zoho CRM suite
• Zoho Bigin (zoho-bigin) -- Small business CRM
• Zoho Inventory (zoho-inventory) -- Stock and order management
• Zoho Invoice (zoho-invoice) -- Invoicing and billing
• Zoho Mail (zoho-mail) -- Business email

Error Handling

Status / Error	Meaning
401 Unauthorized	Token expired; reconnect at the dashboard
404 Not Found	Invalid ticket, contact, or department ID
400 Bad Request	Missing required fields for ticket creation

Troubleshooting

Tools Not Visible

Run openclaw gateway restart after installing the plugin. Start a fresh chat session.

Cannot Create Ticket

Ensure you have the correct departmentId from zoho_desk_list_departments.

Resources

• Zoho Desk API Docs: https://www.zoho.com/desk/developer-help/api/
• ClawLink: https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=zoho-desk
• ClawLink Docs: https://docs.claw-link.dev/openclaw

---

Powered by ClawLink -- an integration hub for OpenClaw