PagerDuty Incidents

Manage PagerDuty incidents, services, schedules, escalation policies, users, and on-call data via the PagerDuty REST API. Use this skill when users want to create, acknowledge, or resolve incidents, manage on-call schedules, and review service health via PagerDuty.

Access PagerDuty's incident management platform via the PagerDuty REST API. Manage incidents, services, schedules, escalation policies, users, and on-call data.

This skill uses ClawLink for hosted connection flows and credentials so you do not need to configure PagerDuty API access yourself.

Setup in 3 Steps

Step 1: Install	Step 2: Pair Account	Step 3: Connect PagerDuty
		App-specific connection GIF coming soon
Run the install command in OpenClaw	Sign in and approve the device	Open the dashboard and connect PagerDuty

How It Works

text

┌─────────────────┐     ┌──────────────┐     ┌──────────────────┐
│   OpenClaw      │────▶│   ClawLink   │────▶│ PagerDuty REST   │
│   (User Chat)   │     │   (API Key)  │     │      API         │
└─────────────────┘     └──────────────┘     └──────────────────┘
          │                       │                       │
          │  1. Install Plugin   │                       │
          │  2. Pair Device      │                       │
          │  3. Connect PagerDuty│                       │
          │                      │  4. Secure Proxy      │
          │                      │  5. API Requests      │
          │                      │                       │
          ▼                      ▼                       ▼
    ┌──────────┐           ┌──────────┐           ┌──────────┐
    │  SKILL   │           │ Dashboard│           │ PagerDuty│
    │  File    │           │ Auth     │           │ Platform │
    └──────────┘           └──────────┘           └──────────┘

Install

Install the verified ClawLink plugin from ClawHub. After the user confirms, complete the full setup so ClawLink tools are visible in the next OpenClaw chat.

bash

openclaw plugins install clawhub:clawlink-plugin
openclaw config set tools.alsoAllow '["clawlink-plugin"]' --strict-json
openclaw gateway restart

Then tell the user: "OpenClaw has been restarted. Send /new as a standalone message to start a fresh chat, then ask for PagerDuty again."

Quick Start

bash

# List recent incidents
clawlink_call_tool --tool "pagerduty_list_incidents" --params '{"status": "triggered", "limit": 25}'

# Get incident details
clawlink_call_tool --tool "pagerduty_get_incident" --params '{"incident_id": "INCIDENT_ID"}'

# List services
clawlink_call_tool --tool "pagerduty_list_services" --params '{}'

Authentication

All PagerDuty tool calls are authenticated automatically by ClawLink using the user's PagerDuty account.

No API key is required in chat. ClawLink stores the API key securely and injects it into every PagerDuty API request on the user's behalf.

Getting Connected

1. Install the ClawLink plugin (see Install above).
2. Pair the plugin with clawlink_begin_pairing if it is not configured yet.
3. Open https://claw-link.dev/dashboard?add=pagerduty and connect PagerDuty.
4. Call clawlink_list_integrations to verify the connection is active.

Connection Management

List Connections

bash

clawlink_list_integrations

Response: Returns all connected integrations. Look for pagerduty in the list.

Verify Connection

bash

clawlink_list_tools --integration pagerduty

Response: Returns the live tool catalog for PagerDuty.

Reconnect

If PagerDuty tools are missing or the connection shows an error:

1. Direct the user to https://claw-link.dev/dashboard?add=pagerduty
2. After they confirm, call clawlink_list_integrations to verify
3. Then call clawlink_list_tools --integration pagerduty

Security& Permissions

• Access is scoped to incidents, services, schedules, and data within the connected PagerDuty account.
• All write operations require explicit user confirmation. Before executing any create, update, or delete call, confirm the target resource and intended effect with the user.
• Destructive actions (delete service, remove user) must be confirmed.
• Incident reassignment, escalation changes, and schedule modifications affect real on-call workflows — confirm carefully.

Discovery Workflow

1. Call clawlink_list_integrations to confirm PagerDuty is connected.
2. Call clawlink_list_tools --integration pagerduty to see the live catalog.
3. Treat the returned list as the source of truth. Do not guess or assume what tools exist.
4. If the user describes a capability but the exact tool is unclear, call clawlink_search_tools with a short query and integration pagerduty.
5. If no PagerDuty tools appear, direct the user to https://claw-link.dev/dashboard?add=pagerduty.

Execution Workflow

text

┌─────────────────────────────────────────────────────────────┐
│  READ OPERATIONS (Safe)                                     │
│  list → get → search → describe → call                      │
│                                                             │
│  Example: List incidents → Get details → Show status      │
└─────────────────────────────────────────────────────────────┘
                              │
                              ▼
┌─────────────────────────────────────────────────────────────┐
│  WRITE OPERATIONS (Require Confirmation)                     │
│  list → get → describe → preview → confirm → call           │
│                                                             │
│  Example: Describe tool → Preview changes → User approves   │
│           → Execute update                                  │
└─────────────────────────────────────────────────────────────┘

1. For unfamiliar tools, ambiguous requests, or any write action, call clawlink_describe_tool first.
2. Use the returned guidance, schema, whenToUse, askBefore, safeDefaults, examples, and followups to shape the call.
3. Prefer read, list, search, and get operations before writes when that reduces ambiguity.
4. For writes or anything marked as requiring confirmation, call clawlink_preview_tool first.
5. Execute with clawlink_call_tool. Pass confirmation only after the preview matches the user's intent.
6. If the tool call fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.

Code Examples

List incidents

bash

clawlink_call_tool --tool "pagerduty_list_incidents" \
  --params '{
    "statuses": ["triggered", "acknowledged"],
    "limit": 50,
    "sort_by": "created_at",
    "order": "desc"
  }'

Create an incident

bash

clawlink_call_tool --tool "pagerduty_create_incident" \
  --params '{
    "title": "High CPU usage on prod-server-01",
    "service_id": "SERVICE_ID",
    " urgency": "high",
    "incident_key": "cpu-prod-server-01",
    "body": {
      "type": "incident_body",
      "details": "CPU usage exceeded 90% for 5 minutes"
    }
  }'

Acknowledge an incident

bash

clawlink_call_tool --tool "pagerduty_acknowledge_incident" \
  --params '{
    "incident_id": "INCIDENT_ID"
  }'

Get on-call schedule

bash

clawlink_call_tool --tool "pagerduty_get_on_call" \
  --params '{
    "escalation_policy_ids": ["ESCALATION_POLICY_ID"]
  }'

Notes

• PagerDuty API has rate limits. Use exponential backoff when encountering 429 errors.
• Incident IDs and service IDs are strings — verify IDs before passing to write operations.
• Status transitions (triggered → acknowledged → resolved) follow strict rules — not all transitions are valid from all states.
• On-call queries require escalation policy IDs — list escalation policies first if needed.

Error Handling

Status / Error	Meaning
Tool not found	The tool name does not exist in the current catalog. Verify with clawlink_list_tools --integration pagerduty.
Missing connection	PagerDuty is not connected. Direct the user to https://claw-link.dev/dashboard?add=pagerduty.
not_found	Incident, service, or user does not exist. Check the ID.
invalid_state_transition	Status transition is not allowed from current state.
validation_error	Invalid parameter or missing required field. Review the tool schema with clawlink_describe_tool.
Rate limited	Too many requests. Wait and retry with exponential backoff.
Write rejected	User did not confirm a write action. Always confirm before executing writes.

Troubleshooting: Tools Not Visible

1. Check that the ClawLink plugin is installed:

   bash

   openclaw plugins list
   

2. If the plugin is installed but tools are missing, tell the user to send /new as a standalone message to reload the catalog.
3. If a fresh chat does not help, run:

   bash

   openclaw config set tools.alsoAllow '["clawlink-plugin"]' --strict-json
   openclaw gateway restart
   

4. After restart, tell the user to send /new again and retry.

Troubleshooting: Invalid Tool Call

1. Ensure the integration slug is exactly pagerduty.
2. Use clawlink_describe_tool to verify parameter names and types before calling.
3. For write operations, always call clawlink_preview_tool first.

Resources

• PagerDuty REST API Reference
• Incidents API
• Services API
• ClawLink: https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=pagerduty-incidents
• ClawLink Docs: https://docs.claw-link.dev/openclaw
• ClawLink Verification: https://claw-link.dev/verify

Related Skills

• PagerDuty — For this skill's native documentation

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