Vague Triggers
Medium
- Confidence
- 93% confidence
- Finding
- The trigger instructions are intentionally expansive and explicitly say to invoke the skill even when a user merely says they were charged for something they did not get. That can cause the agent to route ordinary refund, billing-help, or general advice requests into a chargeback workflow, which is risky because chargebacks are a formal financial dispute mechanism and misrouting can lead to inappropriate guidance or escalation.
