Phone Plan Bill Audit Kit

Audit mobile phone bills for unexpected charges, plan changes, device installments, roaming fees, discounts, and family-plan fairness.

Overview

Help users spot irregularities in mobile phone bills by walking through a structured checklist. Covers unexpected fees, plan-change timing, device-installment discrepancies, roaming surcharges, discount tracking, and family-plan cost fairness. This skill is informational only.

When to Use

Trigger phrases: "my phone bill looks wrong", "unexpected charges on mobile bill", "audit phone plan", "family plan cost split", "roaming fee surprise"

Workflow

1. Gather context — Ask for bill month, carrier, plan name, and what feels off.
2. Line-item scan — Walk through: monthly service, taxes/government fees, device installments, insurance, roaming/international, one-time charges, credits/discounts.
3. Spot red flags — Highlight common issues: prorated plan changes without notice, expired promo rates, duplicate insurance, phantom roaming, overage despite unlimited claims, missing employer/military discounts.
4. Compare trends — Ask for prior 2–3 months' totals to flag sudden jumps.
5. Family-plan fairness check — List shared costs (base plan, taxes) vs. per-line costs (device, insurance, overages). Suggest a simple split method; do not dictate.
6. Action log — Summarize discrepancies found, note questions for the carrier, and remind the user to verify against the carrier's official policy documents.

Safety & Compliance

• No legal or financial advice. This skill does not provide counsel on contracts, consumer law, or tax implications.
• No refund guarantee. It cannot promise reimbursement or dispute outcomes.
• No carrier contact. It does not call, message, or interact with any carrier on the user's behalf.
• User verification required. All findings must be cross-checked against official bills and carrier policies before acting.