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Servicenow Inc

v1.0.0

ServiceNow Inc leads enterprise ITSM with a workflow-centric platform expanding into digital workflows, AI integration, and high customer retention.

⭐ 0· 73·0 current·0 all-time
by@hanxueyuan

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Prompt PreviewInstall & Setup
Install the skill "Servicenow Inc" (hanxueyuan/servicenow-inc) from ClawHub.
Skill page: https://clawhub.ai/hanxueyuan/servicenow-inc
Keep the work scoped to this skill only.
After install, inspect the skill metadata and help me finish setup.
Use only the metadata you can verify from ClawHub; do not invent missing requirements.
Ask before making any broader environment changes.

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Benign
high confidence
✓
Purpose & Capability
Name/description advertise an ITSM/company overview and the skill provides only a static company summary; there are no extra permissions, binaries, or credentials requested that would be unexpected.
✓
Instruction Scope
SKILL.md contains only informational content and a 'read_when' list describing when to show the content. It does not instruct the agent to run commands, read system files, fetch external URLs, or send data elsewhere.
✓
Install Mechanism
No install spec and no code files. Instruction-only skills write nothing to disk and do not pull external packages, so install risk is minimal.
✓
Credentials
The skill declares no required environment variables, credentials, or config paths; no secrets or unrelated credentials are requested.
✓
Persistence & Privilege
always is false and the skill does not request persistent system changes or wider privileges. Autonomous invocation is allowed by platform default but this skill's content does not leverage it to access resources.
Assessment
This skill is an informational, instruction-only summary and does not request credentials or install software, so it's low-risk to install. However, the source and homepage are missing (owner ID only), so verify facts against ServiceNow's official site if you need authoritative data. If you plan to allow autonomous agent actions broadly, prefer skills from known publishers and review SKILL.md for any future changes that might introduce network calls or credential usage.

Like a lobster shell, security has layers — review code before you run it.

latestvk97fet1n069hmcwyh2f0kbc2vx85dqpf
73downloads
0stars
1versions
Updated 5d ago
v1.0.0
MIT-0
@hanxueyuan
latest
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Servicenow Inc

概览

ServiceNow——企业 IT 服务管理（ITSM）的绝对领导者，以工作流引擎为核心理念，正在向全企业的数字化工作流平台演进。

历史时间线

  • 2004: Fred Luddy 在圣迭戈创立 ServiceNow（前身为 Gluent）
  • 2005: 推出首个 ITSM 云产品
  • 2012: 纽交所 IPO，估值约 25 亿美元
  • 2010s: 从 ITSM 扩展到 ITOM、HR、客户服务、安全运营
  • 2018: John Donahoe（后来成为 Nike CEO）离任，Bill McDermott 接任
  • 2020: Now Platform 成为企业数字工作流的核心引擎
  • 2023: 推出 Generative AI 能力（Now Assist）
  • 2024: 营收突破 95 亿美元，市值超过 1800 亿美元

商业模式

平台订阅模式——客户按用户数和模块数付费，核心是 Now Platform（统一数据模型加工作流引擎加 AI）。ITSM 是基本盘（贡献约 40% 收入），但增长来自 HR Service Delivery、Customer Service Management、Security Operations 等新模块。98%+ 的客户续约率和超过 120% 的净收入留存率。

护城河分析

数据模型锁定——一旦企业的核心工作流运行在 Now Platform 上，迁移成本极高（数据、流程、集成全部绑定）；ITSM 领域的绝对第一品牌（Gartner 魔力象限连续多年领导者）；平台生态——超过 8000 个集成和 App Store；Fred Luddy 的工作流思维产品哲学（将一切企业流程抽象为可编排的 workflow）。

关键数据

2024 年营收约 95 亿美元；客户续约率 98%+；净收入留存率超过 120%；全球超过 8000 个企业客户；市值约 1800 亿美元；员工约 24,000 人。

有趣事实

  • 创始人 Fred Luddy 最初的理念极其简单：企业 IT 应该像订外卖一样简单——提交请求、跟踪状态、自动分配——他把这个理念编码成了整个平台。
  • ServiceNow 的创始人 Fred Luddy 在创立公司之前曾在 Sybase 担任 CTO——他在 50 岁时决定创业，证明年龄不是创新的障碍。

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