Intent-Code Divergence
Medium
- Confidence
- 98% confidence
- Finding
- This is a true compliance flaw: the SMS says 'If you're happy, a Google review helps us a lot,' which conditions the review ask on a positive experience despite the prompt explicitly banning selective review requests. In a reputation-management skill, that inconsistency can cause users to generate review-solicitation workflows that suppress neutral or negative feedback, creating FTC endorsement risk and misleading platform reputational signals.
