Install
openclaw skills install @ceobotson-bot/doctorclaw-feedback-digestCustomer feedback digest — collect, categorize, and summarize reviews, survey responses, and support tickets. Weekly cron or on-demand.
openclaw skills install @ceobotson-bot/doctorclaw-feedback-digestListen to your customers without drowning in data. This skill collects feedback from reviews, surveys, support tickets, and social mentions — then categorizes it by sentiment, topic, and urgency so you know exactly what to fix, what to celebrate, and what to respond to.
Run it weekly for a full digest, or trigger on-demand after a product launch or campaign.
Tell your agent:
Categorize each piece of feedback:
🟢 POSITIVE — Happy customers
🟡 NEUTRAL — Mixed or informational
🔴 NEGATIVE — Unhappy customers
⚫ CRITICAL — Needs immediate attention
Group feedback by recurring themes:
Rank by frequency — most-mentioned topics first.
For NEGATIVE and CRITICAL feedback, draft responses:
⭐ Feedback Digest — [Date Range]
📊 SENTIMENT OVERVIEW
Total feedback: [X] pieces
🟢 Positive: [X] ([X]%) | 🟡 Neutral: [X] ([X]%)
🔴 Negative: [X] ([X]%) | ⚫ Critical: [X]
Average rating: [X.X] / 5.0
⚫ CRITICAL — RESPOND NOW ([X])
1. [Source] — [Author]: "[excerpt]"
📝 Suggested response: "[draft]"
🔴 NEGATIVE HIGHLIGHTS ([X])
2. [Source] — "[excerpt]"
Topic: [bug/complaint/pricing]
📝 Suggested response ready
🔥 TOP TOPICS THIS WEEK
1. [Topic] — mentioned [X] times ([sentiment breakdown])
2. [Topic] — mentioned [X] times
3. [Topic] — mentioned [X] times
💚 BEST QUOTES (use in marketing!)
• "[Great quote from happy customer]" — [Author]
• "[Another great quote]" — [Author]
📈 TRENDS
• Sentiment [up/down] [X]% vs last period
• New topic emerging: [topic]
• Recurring issue: [issue] — [X] mentions this month
💡 RECOMMENDATIONS
• [Fix X — 8 negative mentions this week]
• [Feature Y requested by 5 customers — consider adding]
• [Reply to critical reviews within 24 hours]
memory/feedback/YYYY-MM-DD.mdUser: "Show me this week's customer feedback"
Agent compiles and responds with the full digest.
User: "What are customers complaining about most?"
Agent:
Top complaints this week:
- Onboarding confusion — 6 mentions. Customers struggling with initial setup.
- Slow response times — 4 mentions. Support taking 48+ hours.
- Pricing clarity — 3 mentions. Confusion about what's included in each tier.
Recommendation: Create an onboarding guide or video — this alone would address 40% of negative feedback.
User: "Send response to the critical review"
Agent: Posts the approved response to the review platform.
This skill handles feedback collection and analysis. But if you want:
DoctorClaw sets up complete OpenClaw systems for businesses: