customer-support-memory

Give AI agents Customer support that never re-asks. using BlueColumn persistent memory. Use when an agent handles support tickets and needs full context; when the user wants to store, recall, or search customer support memory context. Requires a BlueColumn API key (bc_live_*).

Customer Support Memory — BlueColumn Skill

Customer support that never re-asks.. Powered by BlueColumn (bluecolumn.ai) persistent vector memory.

Setup

Read TOOLS.md or the platform secret store for the BlueColumn API key (bc_live_*). Base URL: https://xkjkwqbfvkswwdmbtndo.supabase.co/functions/v1

Store

bash

curl -X POST .../agent-remember \
  -H "Authorization: Bearer <key>" \
  -H "Content-Type: application/json" \
  -d '{"text": "Ticket #4412: Jane reported rate limiting on Developer plan. Escalated to billing.", "title": "customer-support-memory - note"}'

Quick note

bash

curl -X POST .../agent-note \
  -H "Authorization: Bearer <key>" \
  -H "Content-Type: application/json" \
  -d '{"text": "Ticket #4412: Jane reported rate limiting on Developer plan. Escalated to billing.", "tags": ["customer-support-memory"]}'

Recall

bash

curl -X POST .../agent-recall \
  -H "Authorization: Bearer <key>" \
  -H "Content-Type: application/json" \
  -d '{"q": "What is the history of Jane's support tickets?"}'

Workflow

1. On new context, first recall: What is the history of Jane's support tickets?
2. Use the answer to personalize the response
3. After the interaction, store the summary via /agent-remember

Docs

Full API reference: https://bluecolumn.ai/docs — fields are text, q, tags (not content/query/note).