ClawHub

Customer Support Autopilot

v1.0.0

Classify customer support tickets, draft accurate responses, suggest macros, and route escalations based on risk, SLA, and business impact.

⭐ 0· 129·0 current·0 all-time
byASP@anugotta
MIT-0
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LicenseMIT-0 · Free to use, modify, and redistribute. No attribution required.
Security Scan
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Benign
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Benign
high confidence
✓
Purpose & Capability
Name, description, and SKILL.md capabilities (classify tickets, draft responses, suggest macros, route escalations) align; setup.md asks for expected local policy artifacts (taxonomies, SLAs, escalation contacts) which are appropriate for this purpose.
✓
Instruction Scope
SKILL.md only describes parsing tickets, extracting entities, classifying, drafting responses, and recommending escalations. It does not instruct reading unrelated system files, accessing external endpoints, or using environment variables beyond expected policy references.
✓
Install Mechanism
No install spec and no code files (instruction-only), so nothing is downloaded or written to disk by the skill itself.
✓
Credentials
The skill declares no environment variables, credentials, or config paths; setup.md's requested references (policies, escalation contacts) are reasonable and relevant to operation.
✓
Persistence & Privilege
always is false and there is no indication the skill modifies other skills or system-wide settings. The default ability for the agent to invoke the skill autonomously is present but not combined with other red flags.
Assessment
This skill appears internally consistent, but before enabling it: 1) confirm it will only access ticket text and the specific policy documents you provide (avoid giving it broad system or cloud credentials); 2) test outputs in a staging environment to ensure drafts don't leak internal/external-sensitive data or make unauthorized promises; 3) enforce least-privilege integration with your ticketing system and add logging/audit of automated suggestions; and 4) ensure the 'Guardrails' in SKILL.md are enforced in deployment (reject or escalate any items touching legal/security/billing by policy rather than auto-responding).

Like a lobster shell, security has layers — review code before you run it.

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License

MIT-0
Free to use, modify, and redistribute. No attribution required.
Termshttps://spdx.org/licenses/MIT-0.html

Runtime requirements

🎧 Clawdis

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