AI Customer Service KB Builder

Build AI-powered customer service knowledge bases by extracting FAQs from documents or websites, enabling automated replies and multi-format exports.

Audits

Pass

ClawScanPass

Agentic behavior and permission review.

Static analysisPass

Pattern checks against bundled files.

VirusTotalPass

Multi-engine malware detections and file reputation.

Install

openclaw skills install ai-customer-service

AI Customer Service Knowledge Base Builder

Description

Help SMBs quickly build AI-powered customer service systems. Input FAQ documents or website URLs to automatically generate a knowledge base and configure auto-reply capabilities.

帮助中小企业快速搭建AI客服系统。输入FAQ文档或网站URL，自动生成知识库并配置自动回复功能。

Use When

Setting up customer service automation
Building FAQ knowledge bases
Configuring auto-reply systems
Migrating customer service to AI

Capabilities

Extract FAQ from documents (PDF, TXT, MD, DOCX)
Scrape FAQ from website URLs
Generate structured knowledge base (JSON)
Test Q&A matching
Export to common formats (JSON, CSV, Markdown)

Usage

Basic Commands

# Extract from document
node kb-builder.js extract --file ./faq.pdf --output ./kb.json

# Extract from website
node kb-builder.js scrape --url https://example.com/faq --output ./kb.json

# Test knowledge base
node kb-builder.js test --kb ./kb.json --query "退货政策是什么？"

# Export to different formats
node kb-builder.js export --kb ./kb.json --format csv --output ./kb.csv

Configuration

Create config.json:

{
  "language": "zh-CN",
  "minConfidence": 0.7,
  "maxResults": 3,
  "fallbackMessage": "抱歉，我没有找到相关答案。请联系人工客服。"
}

Examples

Example 1: Build from PDF

node kb-builder.js extract --file ./company-faq.pdf --output ./kb.json
node kb-builder.js test --kb ./kb.json --query "如何退货？"

Example 2: Build from Website

node kb-builder.js scrape --url https://shop.example.com/help --output ./kb.json
node kb-builder.js export --kb ./kb.json --format markdown --output ./faq.md

Example 3: Interactive Mode

node kb-builder.js interactive --kb ./kb.json
# Then type questions to test responses

Output Format

Knowledge base JSON structure:

{
  "version": "1.0",
  "language": "zh-CN",
  "entries": [
    {
      "id": "q001",
      "question": "如何退货？",
      "answer": "您可以在收到商品后7天内申请退货...",
      "keywords": ["退货", "退款", "return"],
      "category": "售后服务"
    }
  ]
}

Requirements

Node.js 18+
No external API keys needed for basic features
Optional: OpenAI API key for enhanced matching

Security

All processing is local
No data sent to external services (unless using OpenAI enhancement)
Safe for sensitive business information

Limitations

PDF extraction requires readable text (not scanned images)
Website scraping respects robots.txt
Best results with structured FAQ pages

Author

Created for OpenClaw by Claude

License

MIT