Support
v1.0.0A comprehensive AI agent skill for delivering exceptional customer support. Drafts responses to customer issues with the right tone and technical accuracy, m...
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MIT-0
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LicenseMIT-0 · Free to use, modify, and redistribute. No attribution required.
Security Scan
OpenClaw
Benign
medium confidencePurpose & Capability
The name/description match the SKILL.md: it focuses on reading tickets, understanding context, drafting responses, prioritizing and escalating. However, the skill claims active capabilities (manage queues, escalate, build knowledge base) without declaring any connectors, credentials, or concrete mechanisms for performing those actions — this is plausible if the host agent provides those integrations, but the SKILL.md does not make that dependency explicit.
Instruction Scope
The instructions direct the agent to read full tickets, account history, and contextual signals (technical level, emotional state) and to draft personalized responses. That scope is appropriate for a support skill, but the guidance is high-level and grants broad discretion (judgment calls, escalation decisions). There are no explicit steps that read unrelated system files or exfiltrate data, but the document assumes access to potentially sensitive customer data (PII) without specifying safeguards.
Install Mechanism
No install spec and no code files — lowest-risk delivery. Nothing will be written to disk by the skill itself.
Credentials
The registry metadata lists no required environment variables or credentials. Functionality described (managing queues, escalating, accessing account history) normally requires access to ticketing system credentials/API tokens. The lack of declared credentials is not necessarily wrong for an instruction-only skill (it may rely on the host agent's connectors), but you should confirm how the agent will supply ticket/context data and whether any service credentials are needed.
Persistence & Privilege
always is false and there is no install step that persists configuration or modifies other skills. The skill does not request elevated or permanent presence.
Assessment
This is an instruction-only support authoring skill (no code, no install). It expects access to support tickets and account context — confirm how your agent/environment will provide those inputs and whether any API keys or connectors are needed. Ask the publisher (or your platform admin) where ticket data flows, how PII is handled, and whether the skill will be allowed to make destructive changes (close tickets, escalate) before enabling it broadly. Because provenance is unknown, test the skill in a limited environment with non-sensitive data and audit the outputs and any automated actions before using it in production.Like a lobster shell, security has layers — review code before you run it.
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License
MIT-0
Free to use, modify, and redistribute. No attribution required.