1.2.0

Structured triage and handoff for customer support ticket queues.

Support Queue Operations

Use when backlog rises and you need repeatable queue cleanup and prioritization.

Inputs to Gather

• Primary target (service, team, or dataset)
• Current impact and urgency
• Assigned owner and deadline

Core Commands

• support queue --team <team> --priority high
• support classify --ticket <id> --reason <category>
• support handoff --ticket <id> --to <owner>
• workflow checklist --from templates/checklist.md
• workflow report --from templates/report.md

Operating Notes

• Prefer explicit owner assignment before action.
• Keep timeline notes concise and timestamped.
• Save output artifacts for audit and handoff.
• This version adds a structured report template for post-task summaries.

Version marker: support-queue-operations 1.2.0