ClawHub
Back to skill

Security audit

Aftersale Sop

Security checks for vulnerabilities and agentic risk

Overview

This skill is a plain after-sales SOP template that drafts customer-service workflows and does not execute actions or request system access.

Review any generated refund, credit, or escalation thresholds before adopting them as company policy, especially where they affect money or legal complaints. Installing this skill does not itself grant operational access or automate customer-service actions.

A.I.G

Vulnerability Patterns
  • Skill Instruction HijackingAlters the agent's session goals or safety constraints when the skill loads
  • Agent Memory PoisoningWrites attacker-controlled rules into memory that affect later sessions
  • Remote Payload Retrieval and ExecutionFetches external code whose behavior can change after review
  • Embedded Malicious CodeShips malicious scripts inside the skill and executes them locally
  • Unauthorized Access and Privilege EscalationObtains permissions beyond the task's legitimate needs

SkillSpector

Vulnerability Patterns
  • Excessive AgencyUnrestricted Tool Access, Autonomous Decision Making, Scope Creep
  • Prompt InjectionInstruction Override, Hidden Instructions, Exfiltration Commands
  • Data ExfiltrationExternal Transmission, Env Variable Harvesting, File System Enumeration
  • Privilege EscalationExcessive Permissions, Sudo/Root Execution, Credential Access
  • Supply ChainUnpinned Dependencies, External Script Fetching, Obfuscated Code
Findings (2)

Autonomous Decision Making

Medium
Category
Excessive Agency
Confidence
75% confidence
Finding

Skill enables autonomous high-impact decisions without human-in-the-loop verification. Critical operations (destructive commands, financial transactions, data deletion) should require explicit user confirmation.

Content

Scanner excerpt · SKILL.md (reported line 51)May include surrounding context.

md
"return_process": "1. Verify eligibility, 2. Issue RMA, 3. Receive item, 4. Process refund",
  "complaint_sop": "Acknowledge in 1hr, investigate in 4hrs, resolve in 24hrs",
  "escalation_procedures": "Tier 2: >$500 value, Manager: legal threat, repeat complaint",
  "service_recovery": "Empower agents to offer up to $50 credit without approval",
  "compensation_matrix": "Shipping error: $10 credit, Defective: Full refund + $20 credit",
  "quality_standards": "CSAT >85%, First contact resolution >70%, Response time <2hrs",
  "training_materials": "Product knowledge, empathy scripts, de-escalation techniques"

Natural-Language Policy Violations

Low
Category
Not specified by scanner
Confidence
79% confidence
Finding

The description is primarily written in English but includes the Chinese phrase "退换货流程" inline, which introduces a language constraint or inconsistency without user opt-in or explanation. Under the language/locale policy rule, this can be considered a natural-language policy issue because the skill does not clearly offer multilingual output or justify mixed-language usage.

Content

No source excerpt is available for this finding.

Static analysis

No suspicious patterns detected.