ecommerce-aftersales-cs
PassAudited by ClawScan on May 11, 2026.
Overview
This is an instruction-only customer-service reply drafting skill with no code or credentials, but users should verify order status and compensation authority before sending generated replies.
This skill appears safe to install as an instruction-only drafting aid. Before using its output with real customers, confirm the facts, order status, refund/replacement eligibility, and any compensation limits, and avoid sending claims that an action has already been completed unless it truly has.
Findings (1)
Artifact-based informational review of SKILL.md, metadata, install specs, static scan signals, and capability signals. ClawScan does not execute the skill or run runtime probes.
A customer-service agent might send a reply that promises refunds, replacements, logistics escalation, or compensation before those actions are actually approved.
The examples draft customer-facing statements that imply actions have already been taken or specific compensation is approved. This is purpose-aligned for aftersales support, but it could mislead customers if copied without verifying order status, policy, and approval authority.
我已为您开启退货申请... 已向物流公司发起异常工单查询... 免费换货：立即安排黑色款补发，您无需退回白色款... 额外补偿：为您申请订单金额10%的无门槛优惠券
Use the generated text as a draft only; verify order status, applicable policy, and compensation approval before sending.