ecom-after-sales-cs
PassAudited by ClawScan on May 12, 2026.
Overview
This is a prompt-only customer-service reply template with no code, install steps, credentials, or system access; users should still verify policy and compensation details before sending replies.
This skill appears safe to install as an instruction-only drafting aid. Before using generated text with customers, make sure the order details, policy terms, refund timelines, and compensation amounts match your brand's actual authorized rules.
Findings (1)
Artifact-based informational review of SKILL.md, metadata, install specs, static scan signals, and capability signals. ClawScan does not execute the skill or run runtime probes.
If copied without checking the real store policy, a customer-service agent could accidentally promise a refund, replacement, or coupon that the brand has not approved.
The examples include concrete customer-facing compensation and refund language. This is aligned with the skill's after-sales purpose, but users should not treat sample amounts or remedies as automatically authorized.
若确认包裹丢失，我们将为您免费补发同款商品或办理全额退款；补偿20元无门槛优惠券；补偿10元现金退款至原支付账户
Use the skill as a drafting aid only; confirm applicable policy, order facts, and compensation authority before sending the final reply.