Vague Triggers
Medium
- Confidence
- 93% confidence
- Finding
- The skill description contains expansive trigger phrases such as 'our repeat rate is falling,' 'silent customers,' and broad loyalty/churn language that could match ordinary business conversations lacking enough retention-specific context. This can cause the agent to invoke the skill in unintended situations, leading to irrelevant segmentation, automated win-back recommendations, or inappropriate outreach logic being applied to the wrong user request.
