Missing User Warnings
Medium
- Confidence
- 80% confidence
- Finding
- The skill directs agents to set up proactive Email/SMS updates and use a third-party service for post-delivery loyalty outreach, but it does not require consent checks, data-minimization rules, or warnings about customer-data sharing and messaging permissions. In a support context handling order details and contact information, this can lead to unauthorized outreach, privacy violations, or noncompliant sharing of customer data with external systems.
