Voice of Customer
PassAudited by ClawScan on May 13, 2026.
Overview
This is a coherent instruction-only framework for analyzing customer feedback, with no code or install behavior, but users should anonymize customer-support data before use.
This skill appears reasonable to use as an instruction-only Voice of Customer framework. Before using it, confirm you are allowed to process the customer data, remove personal identifiers and secrets, and review any generated quotes or recommendations before sharing them.
Findings (1)
Artifact-based informational review of SKILL.md, metadata, install specs, static scan signals, and capability signals. ClawScan does not execute the skill or run runtime probes.
Raw support tickets, chats, surveys, and quotes may expose customer names, contact details, order information, complaints, or other sensitive business/customer data in the analysis output.
The skill explicitly asks the user to process customer-support/chat data and include representative quotes and segment information; this is purpose-aligned, but those inputs and outputs may contain personal or confidential customer information.
Support tickets and live chat transcripts ... Normalize: assign source, date, rating if available, and customer segment ... Extract verbatim quotes that best represent each theme
Use only authorized datasets, redact personal identifiers and secrets, anonymize verbatim quotes where possible, and review outputs before sharing them.