Missing User Warnings
Medium
- Confidence
- 88% confidence
- Finding
- The playbook recommends SMS win-back, phone calls, and personal outreach without any guardrails around prior consent, opt-out handling, do-not-call restrictions, or lawful basis for using customer contact data. In a customer-marketing skill, these omissions can lead users to deploy outreach that violates privacy and telemarketing rules, creating legal, compliance, and reputational risk.
