Support Systems
Security checks across static analysis, malware telemetry, and agentic risk
Overview
This is an instruction-only customer support playbook with coherent, disclosed guidance and no code, credentials, or hidden execution behavior.
Safe to install as a general support playbook. Before using its automation suggestions, manually approve customer-facing templates and chatbot content, especially for billing, refunds, cancellations, and account deletion.
Static analysis
No static analysis findings were reported for this release.
VirusTotal
VirusTotal findings are pending for this skill version.
Risk analysis
Artifact-based informational review of SKILL.md, metadata, install specs, static scan signals, and capability signals. ClawScan does not execute the skill or run runtime probes.
If a user enables these automations without review, customers could receive incorrect, confusing, or overly broad support responses.
The skill encourages customer-facing support automation. This is aligned with the stated support-system purpose, but automated replies or bots can affect customers if configured with inaccurate or overbroad responses.
“Automations to set up: ... Set an auto-reply for inbound emails” and “Configure a bot to answer the top 5-10 FAQs”
Review and test all auto-replies and chatbot answers before activation, keep bots limited to low-risk FAQs, and route billing, account deletion, refunds, and sensitive issues to human review.