Retention

PassAudited by ClawScan on May 1, 2026.

Overview

This instruction-only retention strategy skill is coherent and low risk, but its persuasive cancellation and reactivation tactics should be applied transparently.

This skill appears safe to install as advisory content. Before using its recommendations, review any cancellation, churn-prevention, or reactivation tactics for transparency, fairness, and legal compliance.

Findings (1)

Artifact-based informational review of SKILL.md, metadata, install specs, static scan signals, and capability signals. ClawScan does not execute the skill or run runtime probes.

Low

#ASI09: Human-Agent Trust Exploitation

What this means

An agent using this skill may recommend persuasive retention tactics that affect how customers experience cancellation or reactivation flows.

Why it was flagged

The skill includes cancellation-flow and loss-framing tactics. These are purpose-aligned for a retention strategy skill, but they could become user-hostile or manipulative if implemented in a way that adds friction or obscures cancellation choices.

Skill content

Cancel flow optimization:
- Ask reason (required, 4-5 options)
- Offer pause instead of cancel
- Show what they'll lose (data, history, price lock)

Recommendation

Use these tactics only with clear disclosure, truthful messaging, easy cancellation, and compliance with applicable consumer-protection and privacy rules.