Zendesk
PassAudited by ClawScan on May 6, 2026.
Overview
This is a coherent Zendesk integration that uses ClawLink OAuth and can make Zendesk changes, with disclosed setup and confirmation guidance for risky writes.
Before installing, verify the ClawLink plugin, review the Zendesk OAuth permissions, and only approve previews for changes you understand—especially bulk, destructive, or customer-facing actions.
Findings (4)
Artifact-based informational review of SKILL.md, metadata, install specs, static scan signals, and capability signals. ClawScan does not execute the skill or run runtime probes.
Connecting Zendesk can let the agent view or act on support tickets and users within the granted Zendesk permissions.
The skill requires delegated Zendesk account access through OAuth, which is expected for a Zendesk integration but gives the agent access according to the user's Zendesk permissions and scopes.
ClawLink's hosted page runs the hosted OAuth flow — the user clicks through the Zendesk login and authorization screen.
Review the Zendesk authorization screen and use the least-privileged Zendesk account or scopes available.
If approved, the agent may change Zendesk tickets or workflows, including actions that could be customer-facing.
The skill can execute Zendesk write actions through ClawLink, but it also documents preview and user-confirmation steps before risky operations.
For writes or anything marked as requiring confirmation, call `clawlink_preview_tool` first, then confirm with the user.
Check previews carefully before approving writes, especially destructive, external-facing, or bulk actions.
The separate plugin will provide the actual ClawLink tools used to connect to Zendesk.
The skill is instruction-only but relies on installing a separate plugin from ClawHub; this is central to its purpose, but that plugin's code is outside the provided artifact set.
Install the verified ClawLink plugin: `openclaw plugins install clawhub:clawlink-plugin`
Install only the intended ClawLink plugin and verify its publisher/source before connecting Zendesk.
Zendesk requests, responses, and credential-mediated actions may be processed through ClawLink.
The agent depends on a hosted integration hub and dynamic tool catalog, so Zendesk operations and related data are mediated through ClawLink rather than being fully local.
ClawLink provides tools dynamically based on what the user has connected. You do not need to know tool names or schemas in advance.
Use ClawLink only if you trust that service with the relevant Zendesk support data, and disconnect the integration when no longer needed.